Party Host LeadThe Party Host Lead will oversee all Cabana and Party Host events, interacting closely with the party client, from inquiry to execution. This position will lead the Party Host team in creating a fun and engaging experience for guests at the Party Cabanas and other venues throughout Kroc Center Hawaii including children's birthday party guests and other celebrations. They will be dedicated to providing an exceptional experience at each celebration. The Party Host Lead will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.
Requirements:
High School Diploma or G.E.DAny equivalent combination of training and experience which provides the required knowledge, skills, and abilities to carry out essential functions will be accepted. Must be at least 18 years old.
Preferred Education and Experience:
Customer service and some food service experience. Previous experience in child care or working with children.
Essential Functions:
This position is required to work weekends and evenings.
First responder for Party Inquiries. Send out information by email, fax or in person. Conducts tours and site inspections. Coordinates all aspects of an event. Contract management from the initial inquiry to the final contract, payment and post- event follow up.
Ensure all parties are set up and ready to go prior to guest arrival; Check-in party guests; Set the tone of a party by providing a high level of energy, fun and enthusiasm.
Review paperwork, set up and breakdown of any equipment, supplies and activities; having attention to detail a must.
Respond quickly to requests from members and guests, supervisors or management in a timely, friendly and efficient manner.
Supervise flow and safety of Party Cabana areas and other party areas as applicable.
Remain visible and available to the needs of guests and be key contact point for client throughout party.
Serve food and beverages to guests; must have the ability to carry large and heavy trays on a continuous basis throughout a shift.
Inventory party supplies; signage and decorations as needed.
Once guests have left the party area, thoroughly clean and reset the area in preparation for the next party.
Work to ensure guest satisfaction, problem solving and notifying appropriate personnel about challenges and successes.
Follow and ensure adherence to The Salvation Army Policies and Procedures.
Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
Attend staff meetings and other administrative meetings.
Maintain regular and punctual work attendance.
Perform other duties as assigned.
Mental Demands:
This position requires strong organizational skills, ability to multitask and detail oriented. The work will be in a fast-paced environment and must maintain poise under pressure. The position must maintain a self-motivated and self-directed schedule able to take projects from beginning through completion and respond to crisis situations in a calm and effective manner. This position must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work, exercise good judgment and be comfortable taking initiative with projects. This position must be able to work with limited supervision, and work in a team setting with other professionals.
Physical Demands:
The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying up to 25 pounds and occasionally more than 25 pounds with assistance. Communication Demands: The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephone; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies. The ability to interact with co-workers and the public in a positive, professional manner in conformity with The Salvation Army Mission Statement. The ability to work with people of diverse backgrounds and circumstances. Description of Work Environment: Most work will be outdoors in the Kroc Center Hawaii Aquatic Center as well as other Kroc Center Hawaii facilities and offices. Attendance at trainings and conferences may be required. Equipment Needs: Equipment used includes general office equipment such as computers, photocopiers, scanners, printers, fax machines, telephone (office, cell, PDA), and 10-key calculator. Certificates & Licenses: TB Clearance Clearances: The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
