Bank Of LaborFor 100 years, Bank of Labor has been a trusted financial partner for businesses in the Kansas City region. We are uniquely positioned as the leading Labor-focused Financial Institution (FI) whose strategic initiatives have set a national course to serve the needs of Labor Unions across the entire country. Expertise in specialized financing has enabled us to provide debt capital for the construction of training centers from coast to coast. And because we enjoy a national reputation for our Trust Services and Treasury product offerings, our Labor relationships are comprehensively served. Bank of Labor is the only majority-owned and operated bank in the nation whose focus combines deep industry expertise with modern banking solutions to serve Labor organizations, businesses, and consumers. We are approaching a significant milestone in asset growth! Bank of Labor doesn't just provide financial services—we champion the values of integrity, resilience, and community. Our team of professionals plays a vital role in maintaining strong internal controls, risk management, and regulatory compliance, ensuring that we continue to uphold our mission while driving innovation in banking. We are seeking to add top talent to our ranks with a leader driven to help shape the future of our franchise. If you're a strategic thinker with a passion for excellence and leadership, Bank of Labor offers the opportunity to make a meaningful impact in an organization that values expertise, collaboration, and innovation. Join a team where your work matters—at a bank with a legacy of strength and a future of opportunity. Universal Banker IIThe Universal Banker II plays a dual-function role supporting both teller and personal banking activities while delivering exceptional customer service and operational excellence. This position serves as a key contributor to daily branch operations, handling complex transactions, opening and maintaining deposit accounts, supporting consumer lending activities, and identifying opportunities to deepen customer relationships. The Universal Banker II upholds the Bank's professional image and ensures compliance with all policies, procedures, and regulatory requirements.
Primary Responsibilities:
Deliver exceptional service by efficiently performing teller and personal banking transactions, including deposits, withdrawals, payments, and account servicing.
Accurately process cash transactions, verify endorsements, place holds in accordance with guidelines, and obtain required approvals.
Open and maintain consumer deposit accounts, explaining rates, fees, terms, and account features to clients.
Prepare and process account maintenance documentation, wire transfer requests, and required account-related paperwork.
Accept consumer loan applications, communicate loan decisions, and close installment, HELOC, and other consumer loans.
Respond to customer inquiries regarding account status, transaction research, and error resolution in a timely and professional manner.
Identify customer needs beyond the immediate transaction and refer or cross-sell additional Bank products and services, including Loans, Trust, Treasury, Investments, and Commercial services.
Support branch operations by completing audits, documentation reviews, and reports as assigned.
Maintain strict adherence to Bank security standards, confidentiality requirements, and Federal and State banking regulations.
Perform vault teller duties when assigned and assist with surprise cash audits in coordination with branch leadership.
Serve as a knowledgeable resource for teller and banking staff and assist with training or guidance as needed.
Participate in ongoing training to maintain proficiency in systems, products, services, and compliance requirements.
Act as a backup contact for branch alarms and assist with issue resolution in the absence of branch management when authorized.
Perform other branch-related duties as assigned to ensure efficient daily operations.
Knowledge and Skills:
Strong understanding of teller operations, personal banking services, and consumer lending products.
Ability to interpret policies, procedures, and regulatory requirements and apply them accurately.
Effective verbal and written communication skills.
High attention to detail with strong accuracy and balancing performance.
Ability to work independently with minimal supervision while remaining a collaborative team member.
Proficiency with bank systems, teller platforms, and general computer applications.
Ability to manage multiple priorities in a fast-paced environment.
Experience:
Minimum of two (2) years of personal banker or equivalent retail banking experience. Prior experience in a sales or incentive-based environment preferred.
Education/Certifications/Licenses:- High School diploma or equivalent required.
- Bachelor's degree or equivalent experience preferred.
- NMLS registration required. Notary certification preferred.
- Other Skills:
- Strong professionalism and judgment when handling confidential information.
- Ability to represent the Bank positively in customer and community interactions.
- Commitment to continuous learning and performance improvement.
- Physical Requirements and Work Environment:
This position requires standing, walking and repetitive motion related to teller and computer work for extended periods. Lifting up to approximately 20 pounds and limited sitting during the workday. Work is performed primarily in a branch environment. The schedule typically includes full-time hours with rotating Saturdays; no on-call shifts.
The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
