Reporting to the COO, The VP - Loan Operations Manager manages all loan operational aspects of the bank ensuring accurate loan processing, documentation, servicing, and compliance, while leading a high-performing team and supporting risk management and growth objectives.
Responsibilities:
Supervise the preparation, processing, and review of loan documentation; ensure timely and accurate booking into core systems.
Oversee servicing functions including payments, payoffs, escrow, renewals, and modifications.
Ensure compliance with federal and state regulations (e.g., TRID, RESPA, HMDA, ECOA, CRA, UCC).Manage lien perfection, insurance tracking, file maintenance, and exception handling.
Lead, train, and support loan operations staff; maintain staffing schedules and cross-training plans.
Maintain and optimize loan systems (LOS, core, document management); liaise with IT and vendors as needed.
Ensure data integrity and produce loan operations reports (daily, weekly, monthly).Reconcile loan-related general ledger accounts and support finance/credit teams with reporting and data needs.
Partner with compliance, underwriting, finance, and sales to ensure smooth loan lifecycle management.
Drive process improvements, support new product implementations, and resolve escalated issues.
Stay current on industry trends and regulatory updates.
Qualifications:
Bachelor’s degree in finance, business administration, or related field.5–7 years of experience in lending or financial services, with a minimum of 3 years in a leadership role.
Strong knowledge of consumer, commercial, and/or mortgage lending products and regulations.
Demonstrated team leadership and staff development experience.
Excellent organizational, analytical, and communication skills.
Proficient in loan servicing platforms; including core and loan origination and serving systems.
Skilled in Microsoft Office Suite.
