Member Center Leader & Service Delivery Coach

SilkRoad is seeking a Member Center Assistant Manager to support the Member Center operations, supervise staff, and drive member engagement. The role will oversee service delivery, training, and coaching while ensuring risk controls and corporate standards are met. The Assistant Manager serves as second-in-command and may act as Manager in their absence. The position emphasizes staff development, hiring top talent, and delivering extraordinary service to members through effective leadership and