Credit Assistance Specialist - 2nd Shift
mda edgeTampa, FL
$24.00/Hr
APPLYCredit Assistance Specialist - 2nd Shift
mda edgeTampa, FLMid L4
$24.00/Hr
Other Activities Related to Credit IntermediationConsumer LendingInternational, Secondary Market, and All Other Nondepository Credit Intermediation
APPLY NOWCredit Assistance Position This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the banks and client needs. This position has max pay rate of $24.00/Hr. plus shift differential of 8%.
Responsibilities:
- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts.
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable.
- Determines the right solution for the client while staying within collections compliance guidelines.
- Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct.
- Achieves quality standards and meets key performance indicators
- Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses.
- Minimum Education Requirement: High School Diploma/GED/Secondary School or equivalent.
Required Key Skills:
- Active Listening
- Attention to DetailClient Solutions Advisory
- Oral Communications
- Account Management
- AdaptabilityCollaborationData Collection and Entry
- Interpret Relevant Laws, Rules, and Regulations
- Liquidity Management
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Level
Mid L4
Salary
$24.00/Hr
Location
Tampa, FL
Occupation
Credit Authorizers, Checkers, and Clerks
Industry
Other Activities Related to Credit Intermediation
Posted
14 days ago