Overview:
To service all customers and guests of the Golden Nugget Spa and Salon to the highest possible standards of guest service. To maintain the highest possible cleanliness standards, while also delivering personalized guest experience. To establish guest ownership in resolving guest challenges in delivering stellar guest service. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).
Responsibilities:
Know, understand, and adhere to the policies, procedures, and SOP's of the Corporation and Spa Operations Department.
Provide a positive guest service experience to each guest including but not limited to courtesy, sincerity and enthusiasm to all guests of the Golden Nugget Spa and Salon.
Schedule appointments for Spa and Salon services, taking into consideration the timing of the services and the best practice order of those services.
Be an expert about the products and services available within the Spa and Salon to better make recommendations to the guests inquiring about the retail products and services offered at the Golden Nugget Spa and Salon.
Enthusiastically greet each guest as they enter and exit the Golden Nugget Spa and Salon.
Strictly adhere to the Policies and Procedures with regard to money handling and PCI compliance by maintaining accurate records of receipts by collecting, totaling and submitting all receipts and cash as specified by the policies, procedures, and SOP's of the Spa Operations Department.
When Opening/Closing the Spa and Salon Facilities each day secure the area by ensuring the premises are locked and all electrical equipment has been turned off.
Professionally answer booking, informational, and courtesy reminder telephone calls.
Clean, stock, and maintain the environment of the Fitness and Spa Facilities while completing daily checklist.
Deliver promptly daily reports to management by gathering needed information from SpaSoft.
Qualifications:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
Ability to work efficiently, independently and cohesively, consistently producing quality results.
Computer literate in Microsoft Windows applications required; Spa Soft experience preferred.
High school diploma or GED.Six months experience as a Beauty Salon Receptionist or similar position.
Minimum age requirement is 18.Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Ability to read and understand all policies and procedures.
Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
Must be able to complete standard forms and reports.
Disclaimer:
The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. Tipped Position This position does not earn tips
