Remote Customer Success Specialist I - Compassionate Support

Papa is seeking Remote US-based Customer Success Specialists to be the welcoming voice for members, handling calls, scheduling visits, resolving concerns, and guiding members to the services and benefits of our program. Ideal candidates are excellent communicators, empathetic, highly organized, and proficient with Zendesk, Slack, and Google Workspace. This role emphasizes discretion with sensitive data and collaboration across teams to deliver compassionate, high-quality support.