Court Administration LeadThe Court Administration Lead provides guidance and leadership to staff that provides case processing, case flow management, and administrative tasks in the Jury Office department. The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch.
Position Qualifications
Education: High School Diploma
Experience:
Three (3) years of legal or court experienceORCombined education and experience qualifications:
- Post-secondary education may substitute for the required experience on a year-for-year basis
- Our Preferred Candidate has:
- Associate's degree in business administration, Public Administration, Public Policy, or related field
- Previous court experience demonstrating an increased level of responsibility
- Knowledge, skills, and abilities:
- Knowledge of:
- Principles and processes for providing customer services including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Skill in:
- Effective verbal and written communication
- Establishing and maintaining effective working relationships
- Web-based databases and MS Office software such as Excel, Word, and Outlook
- Ability to:
- Multitask and cope with high volume and time-sensitive work environment
- Prioritize and manage a large workload and competing demands on time
- Essential Job Tasks
- Supervises, organizes, assesses, and trains a small unit of Court Administration Assistants on all functions necessary to ensure the accurate provision of office support functions including completion of all Judicial Branch documents
- Provides customer service to jurors, judicial divisions, and members of the public
- Assists other department staff in problem resolution, answering difficult questions concerning department policies, respond to inquiries from the public and other County departments and outside agencies
- Manages workflow including identifying high-priority work and providing for adequate and timely completion of unit's job duties
- Assists with interviews, ensures completion of mandated COJET training, evaluates the performance of staff, and develops performance management plans
- Establishes performance goals and objectives for annual performance evaluations
- Audits work of subordinate staff for accuracy and completeness
Working conditions:
Fast-paced, customer service-oriented office environment, with regular interaction with jurors, judicial divisions, and members of the public. While performing the duties of this job, the employee may need to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking. The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
