We are seeking a dynamic and knowledgeable Senior Accounting Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with one of Deltek's Professional Services ERP solutions (Vantagepoint and/or Vision).Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows. Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs. Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. Document all client interactions and solutions in our case tracking system. Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint. Mentor and assist junior analysts with inquiries and case resolutions. Leverage AI tools to enhance support efficiency and effectiveness.
Qualifications:
4+ years of experience in a support role, preferably with Deltek Vantagepoint, Vision, or other Deltek ERP solutions.
US Citizenship is required for this position. Advanced knowledge of accounting principles and practices.
Strong problem-solving and troubleshooting skills.
Excellent communication skills, both written and verbal.
Ability to work effectively in a remote, collaborative team environment.
Experience with AI tools and technology is a plus.
A proactive and positive attitude, with a willingness to learn and grow within the organization.
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