Housekeeper

Job Summary: The Housekeeper is responsible for meticulously cleaning the residents’ apartments, public areas, and work areas in accordance with community and company guidelines, policies, and procedures, and for taking directions from the Executive Director, Maintenance Director, Director of Housekeeping, Lead Housekeeper, or designee. They are a key part of MBK’s commitment to provide a safe, comfortable, and inviting community for all staff, guests, and residents, by demonstrating superior customer service and maintaining a high standard of cleanliness that supports the community’s well‑being.

Duties & Responsibilities: Comprehensive Cleaning & Upkeep: Perform a full range of housekeeping duties, including but not limited to the cleaning and sanitation of all resident apartments, common areas, and offices, with a focus on surfaces, fixtures, windows, floors, and carpets, to assure a high standard of cleanliness. Dust, fluff, and straighten all furniture in internal and external public areas to ensure cleanliness and safety. Follow established work and cleaning schedules as closely as practical. Hazard Mitigation & Waste Management: Ensure all appropriate caution and safety signs are properly posted before performing tasks that could cause slips, falls or any other safety risks, and remove them promptly upon completion. Continually monitor and remove all trash and waste from inside and outside areas of community to designated trash cans/areas throughout shift. Safety Protocols & Supply Management: Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures, including Personal Protective Equipment (PPE). Use appropriate PPE, safety gear and supplies, such as gloves, masks, and aprons, when handling hazardous waste and/or chemicals. Securely store all housekeeping supplies and carts, ensuring chemicals and hazardous materials are locked away and inaccessible to residents and guests. Follow established policies and procedures governing the use of labels and Safety Data Sheets (SDS) and the safe storage, utilization, handling, mixing and disposal of chemicals, cleaning solutions and other hazardous materials/waste. Operational Readiness and Workspace Management: Keep work areas attractive, safe, and hazard-free, by promptly storing all equipment and tools after task completion. Resident Service & Professional Image: Assist in the marketing of the community by always displaying a positive and professional image in alignment with MBK policies, principles, and core values. Proactively greet and engage residents with a warm, friendly demeanor. Courteously respond to simple requests and immediately report any observed resident needs, concerns, or repair requirements to the appropriate department and/or Supervisor. Perform laundry services for residents as scheduled or needed in a timely and organized manner. Regulatory Compliance: Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department. Promptly report any health, safety and /or sanitation concerns to Supervisor. Teamwork & Culture: Encourage teamwork through open communication with co-workers and other departments, in alignment with MBK principles and core values. Perform other duties as assigned or requested by the Executive Director, Maintenance Director, Director of Housekeeping, Lead Housekeeper, and/or the Supervisor.

Education Requirements: High school diploma or GED, preferred.

Experience Requirements (in Years): Prior experience in housekeeping or cleaning in a similar role, preferred; on the job training is available for candidates with the right attitude and desire.

Required Competencies/Licenses/Certifications: Compassion for the elderly and ability to interact effectively with people of different ages, backgrounds, and physical, emotional, and cognitive well‑being levels. Demonstrated understanding and ability to work and provide high quality housekeeping services in a resident-centered environment where exposure to unpleasant odors, blood, and/or bodily fluids with potential exposure to hazardous waste or infection diseases and continuous exposure to residents who may be ill, confused or having unpleasant days. Must be age 18 or over. Must complete required Background clearances, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).Must have excellent written and verbal communication skills, including the ability to read, write, and speak English, as well as follow written and spoken directions. Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests. Must possess strong organizational, problem-solving, and time management skills. Must present a positive and professional image.

Physical Demands & Work Environment: Ability to use standard cleaning equipment and supplies consistent with the position. Must be mobile and able to perform the physical demands of the position, including but not limited to standing for prolonged periods, and frequently walking, bending, kneeling, squatting, pulling, reaching overhead, and repetitive motion. Ability to move intermittently throughout the workday, in the community, and between neighborhoods. Must be able to lift and carry up to 50 pounds and push up to 250 pounds, as necessary. Frequently push and pull cleaning supplies and carts. Ability to assist in the physical movement of residents during routine transfers and in emergency situations. Reasonable accommodations will be provided in accordance with applicable federal, state, and local laws. Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our