Concessions Floor Lead Part-time

Reports to: Concessions Coordinator & Director of Concessions

Compensation: $20.25 per hour plus pooled tips

Benefits: Non-Benefits Eligible

Schedule: Variable. Flexibility to work evenings, weekends, and holidays based on performance and event needs. Hours are reflective of the dynamic schedule of the theater.

Position Summary: The Concessions Floor Lead is a working leadership position responsible for providing exceptional bartending service while supporting the Concessions Coordinator with the day-to-day operation of assigned concession locations during performances, special events, and rentals. In addition to bartending responsibilities, the Concessions Floor Lead provides frontline leadership by supporting staff, monitoring service standards, assisting with inventory management, resolving operational issues, and ensuring compliance with food safety and responsible alcohol service requirements. The Floor Lead leads by example while helping create a safe, efficient, and welcoming environment for guests and team members. All employees are expected to center, model and champion the Guthrie's core values of Artistic Excellence; Community; Diversity, Equity, Inclusion, and Accessibility; and Fiscal Responsibility. The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams that are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

Staff Leadership: Serve as a working leader while maintaining an assigned bartending station. Support the Concessions Coordinator in the execution of daily concession operations. Assist with opening and closing concession locations. Provide guidance, coaching, and support to bartenders and concession attendants during service. Help ensure all concession locations maintain service, cleanliness, and presentation standards. Monitor guest traffic and communicate staffing or operational needs to the Concessions Coordinator. Assist with resolving guest concerns and operational issues in a professional manner. Assist with training and mentoring new team members. Reinforce compliance with departmental policies, Standard Operating Procedures (SOPs), and safety standards. Complete assigned operational checklists and documentation. Perform other duties as assigned.

Bartending: Perform all duties of a Bartender, including preparing and serving alcoholic and non-alcoholic beverages in accordance with standardized recipes and presentation standards and ensuring responsible alcohol service practices. Deliver exceptional guest service while maintaining speed, accuracy, and professionalism. Assist guests with beverage selections and answer questions regarding menu offerings. Maintain cleanliness, organization, and presentation of the assigned bar throughout service. Restock beverages, garnishes, glassware, paper goods, and supplies as needed. Accurately operate the point-of-sale (POS) system.

Operations and Inventory: Monitor inventory levels within assigned concession locations. Restock products throughout service to maintain established par levels. Assist with transferring products between concession locations as operational needs require. Report inventory shortages, damaged products, equipment issues, and maintenance concerns to the Concessions Coordinator. Assist with receiving deliveries and organizing storage areas. Rotate inventory using First In, First Out (FIFO) procedures. Assist with scheduled inventory counts.

Guest Service: Create a welcoming and inclusive environment for all guests. Respond promptly and professionally to guest questions and concerns. Assist team members during high-volume periods to maintain efficient service. Promote exceptional hospitality and represent the organization in a professional manner.

Food Safety and Alcohol Service Compliance: Maintain compliance with all local, state, and federal food safety regulations. Ensure assigned concession areas remain clean, organized, and sanitary throughout each shift. Monitor refrigeration, food storage, and product labeling to ensure compliance with food safety standards. Follow and reinforce responsible alcohol service practices. Verify guest identification when required and refuse alcohol service when appropriate in accordance with applicable laws and organizational policies. Immediately report alcohol-related incidents, safety concerns, or injuries to the Concessions Coordinator. Maintain all required certification related to alcohol service and food safety.

Teamwork: Work collaboratively with bartenders, concession attendants, and Concession Coordinators to ensure efficient operations. Assist coworkers during high-volume service periods. Participate in training and departmental meetings as assigned. Foster a work environment incorporating the Guthrie values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility. Perform other duties as assigned.

Essential Knowledge and Qualifications: Must be at least 21 years of age. High school diploma or equivalent preferred. Minimum one (1) year of bartending experience required. Previous experience in concessions, hospitality, food service, or a performing arts venue preferred. Previous leadership, shift lead, or supervisory experience preferred. Strong leadership/customer/guest service skills. Can present a polite and professional demeanor when interacting with guests and colleagues at all times. Can lead by example while maintaining an assigned bartending station. Can communicate effectively in English, both verbally and in writing. Experience operating a point-of-sale (POS) system preferred. Can concentrate and work effectively in a busy and noisy environment. Maintains compliance with all food safety, sanitation, and health regulations at all times. Has active Minnesota Food Protection Manager Certification (or ability to obtain).Has active Minnesota Approved Alcohol Server Training Certification (or can obtain this before the start of employment).Can stand and walk for extended periods. Can frequently lift and carry up to 40 pounds. Can bend, stoop, reach, push and pull throughout the workday. Can work evenings, weekends, holidays, and flexible schedules based on performance and event needs. Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience, and perspective, including but not limited to race, color, gender, gender identity, gender expression, age, family and/or marital status, creed, religion, ancestry, disability, national origin, sexual orientation or sexual identity, veteran status, genetic information, pregnancy, body size/type, status with regard to public assistance or any other basis protected by federal, state or local law. Who Should Apply? The Guthrie relies on the talents of many artists and staff, both on and off the stage, to create powerful works of theater at the Guthrie. We are dedicated to building an equitable environment that is mixed across lines of difference. Acknowledging that there are many identities that are underrepresented in the theater overall, the Guthrie strongly encourages candidates who bring diversity of identity, experience and thought to apply. We also acknowledge that candidates can have unique and non-linear and transferable skills. We encourage you to apply even if you do not meet every single qualification but have transferrable skills and passion for our mission and vision. Why Should I Apply? Be a part of a leading non-profit organization that is committed to serving not only the local Twin Cities community but the industry as a whole. In addition to a competitive salary, the Guthrie offers top-notch employee benefits and staff perks. Sick Time: Part-time employees shall accrue Guthrie Sick Time (GST) at the rate of one hour for every 25 hours worked. Part-time employees shall accrue GST in lieu of Minneapolis and State of Minnesota Earned Sick and Safe Time (ESST) for qualifying reasons under Minnesota law. GST shall be administered in the same manner and for the same purposes as ESST.Transportation: Subsidized passes for Metro Transit buses and trains, Discounted pre-tax monthly ramp parking, Discounted bike locker rental Complimentary Tickets: To Guthrie productions Discounted Tickets: To all shows produced by the Guthrie and to some performances hosted by the Guthrie Classes