Benefits:- 401(k)401(k) matching
- Bonus based on performance
- Patient Care Coordinator – Ophthalmology and Elective Vision Services
Luxor Eye Institute | Bakersfield, California | Full-TimeGuide Patients Through Life-Changing Eye CareLuxor Eye Institute is hiring a confident, compassionate, and results-driven Patient Care Coordinator to help patients move from consultation to treatment.
This role combines patient education, scheduling, follow-up, relationship management, and elective service coordination. You will work with patients considering cataract surgery, LASIK, ICL, dry eye treatments, specialty lenses, laser procedures, and other advanced eye-care services.
This is not a traditional front desk position. It is a patient-facing coordination and conversion role requiring strong communication, organization, follow-through, and professional judgment.
What You Will Do:- Guide patients through the consultation and treatment process
- Educate patients about recommended procedures and service options
- Schedule consultations, treatments, and surgical appointments
- Follow up with patients who have not yet scheduled
- Coordinate referrals from optometrists and other providers
- Maintain communication with referring offices
- Track leads, consultations, conversions, and pending decisions
- Discuss financing and payment options when appropriate
- Document every patient interaction accurately
- Coordinate with physicians, technicians, front desk staff, and leadership
- Prevent patients from being lost because of poor follow-upSupport premium cataract, LASIK, ICL, and dry eye service growth
What Success Looks Like: Within your first 90 days, you should be able to:
- Manage an assigned patient pipeline independently
- Follow up with every pending patient on schedule
- Explain services clearly without providing medical advice
- Identify patient concerns and escalate clinical questions appropriately
- Maintain accurate notes and tracking
- Meet established scheduling and conversion expectations
- Communicate effectively with referring providers
- Provide a polished, high-touch patient experience
- The Right Candidate
- You may be a strong fit if you are:
- Confident speaking with patients
- Comfortable discussing premium services and financial options
- Organized and persistent
- Empathetic without being passive
- Motivated by measurable results
- Able to manage multiple patient cases simultaneously
- Skilled at overcoming hesitation professionally
- Strong in telephone, text, email, and in-person communication
- Comfortable being held accountable for follow-up and outcomes
- Interested in healthcare, sales, or patient advocacy
Preferred Qualifications:- Medical, dental, aesthetic, optical, or elective healthcare experience
- Ophthalmology or optometry experience
- Patient sales or treatment coordination experience
- Experience with CRM systems or lead tracking
- Experience with Nextech or similar practice-management software
- Experience discussing financing or elective procedures
- Bilingual English and Spanish is a significant advantage
- Who Should Not ApplyThis position will not be a good fit if you:
- Are uncomfortable discussing treatment costs
- Avoid follow-up because you do not want to appear persistent
- Fail to document calls and patient interactions
- Wait for patients to contact you instead of managing the relationship
- Struggle with accountability or performance expectations
- Dislike fast-paced environments
- Are uncomfortable receiving coaching
- Prefer a low-responsibility administrative role
- Why Join Luxor Eye Institute
- Work with advanced ophthalmology and vision-correction services
- Help patients make meaningful healthcare decisions
- Build valuable experience in elective healthcare
- Receive structured training
- Work in a professional specialty practice
- Opportunity for performance-based incentives
- Opportunity for advancement into senior coordination or leadership roles
ScheduleFull-time
Monday through Friday
Occasional Saturdays may be required
Reliable attendance and timely patient follow-up are mandatory
How to Apply: Submit your resume and a brief response addressing:
- Your experience working with patients or customers
- A time you helped someone make a difficult decision
- How you stay organized when managing multiple follow-ups
- Applications without a complete resume may not be reviewed.
- Luxor Eye Institute is an equal opportunity employer.
