Job TitleIn this position, you will be responsible for creating "Real Life Magic" for our guests by providing the highest level of service to internal and external guests on all catered events. We require you have at least one year work experience at a reputable establishment in a customer facing role. Your training will be built on the skillset you already have. The ideal applicant for this highly sought-after job is naturally going above and beyond under heavy workload, enjoys adapting to constantly changing customer requests and takes pride in accomplishing challenging tasks.
Essential Functions:- Studies and understands Banquet Event Orders (BEO), identifies tasks and executes tasks assigned to them
- Works as part of a team or on their own, completes venue sets to specifications and as instructed
- Executes room refreshes and venue breakdown
- Takes part in training new associates and redirecting fellow associates when necessary, suggests improvements and ideas to management and reports any violations of Nemacolin standards
- Takes utmost care of equipment, venues and other Nemacolin assets, reports damages or malfunctions immediately
- Keeps the work area immaculate both Front and Heart of HouseKeeps storage areas organized, presentable and safe
- Other job duties as assigned by the Lead Setup Associates or Banquet Management
Knowledge, Skills and Abilities:
Required Friendly and outgoing personality Ability to walk up to 8 hours at a time and to bend Ability to lift up to 75 lbs Must be able to speak the English language fluently Ability to perform basic mathematical functions Must be able to handle high-pressure situations Must be able to work a variety of shifts including holidays, weekends, evenings, etc. Must possess strong organizational skills Must possess a drivers license This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required. Begin a Meaningful Career at Nemacolin At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement. Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning. Growth & Development Paid training and structured onboarding Hands-on learning and cross-department opportunities Clear pathways for advancement and internal promotion Recognition through individual and team honors Benefits & Everyday Perks Competitive hourly wages and attractive 401(k) program Medical, dental, and vision coverage for eligible associates Paid time off and holiday compensation Discounted associate meals and uniform services Savings across resort dining, retail, spa, and activities Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity. About Nemacolin A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.(Keywords: Banquets, Restaurant, Busser, Food Runner, Server Assistant, Food Service, Lifting, Customer Service, Pennsylvania, Hotel, Hospitality) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
