Head of Assisted Living & Resident Programs

Responsibilities: This position respectfully interacts with all residents, family members, visitors and co-workers, and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance. In performance of duties, the Director of Assisted Living is entrusted with the following responsibilities: Understands the AL Program statement for the facility and HFA regulations. Responsible to interview, hire, orient, train, schedule, monitor, evaluate, discipline and terminate AL staff in consultation with the healthcare administrator and human resources director. Support, develop and establish annual goals and workflow for the AL Clinical Manager. Coordinates new resident move-ins and orientation. Supports the admission process through tours and follow up calls to inquiries. Coordinates the completion of the LifeConnect Mini-Profile by the AL Clinical Coordinator to establish service level pricing. Communicates options for residents accurately. Plans, directs and facilitates marketing events for the Assisted Living facility. Conducts outside sales calls to generate inquiries. Monitors budget compliance and financial outcomes including, but not limited to, labor expense, operational expenses and accounts receivable resolution. Responsible for payroll oversight and related approvals. Assures the facility/model rooms are tour ready in Assisted Living Plans, directs and facilities activity programming, including dementia care for the Assisted Living facility based on current best practices and resident preferences. Supervises the production and content of the monthly AL newsletter. The newsletter may report new staff members and managers, activity schedules, community events, and birthdays of residents, for example. Organizes trips/outings and arranges arranging transportation and obtaining qualified volunteers. Provides residents the opportunity to attend religious services of their preference. Arranges for various religious groups and representatives to come into the facility to lead worship for the residents, or coordinates for residents to leave the facility to attend worship with family, friends or religious personnel. Assists in the selection of volunteers for the AL facility and training them on how to interact with the residents appropriately. Supervises the volunteers once they begin working with the residents. Tracks activity participation and monitors resident/family satisfaction through documentation and customer service surveys. Assure the safety and security of patients through the proper use of equipment, safety devices, and by knowing and following fire, safety and disaster procedures Directs all concerns, complaints and concerns to the AL Clinical Coordinator. Refers family members to appropriate channels as necessary. Assures the privacy and confidentiality is protected at all times and the resident is given the right to participate in activity participation, including the right. Participates in ongoing inservice education, including training all campus staff on dementia care. Serves as member of various Management Committees as assigned/ requested. Risk management and safety compliance including occurrence reporting, investigation and root cause analysis

Qualifications: This position requires a college degree with education in the area of gerontology, dementia care, recreation therapy or the equivalent professional experience. Knowledge and experience in assisted living or long term care preferred. This position further requires at least two years experience in assisted living or geriatric activity programming; at least one year of marketing experience required. This position requires a genuine compassion for the elderly, a friendly personality, good customer service, and ability to deal with residents and families in a pleasant and professional manner. The position further requires skill in assessing problems, planning and evaluating solutions in relationship to management of staff and resident needs. It requires understanding, patience and tact in dealing with people. The AL program director must be well organized and have the ability to work with limited direction, take initiative, and have the ability to plan and carry out responsibilities, organizing own schedule and duties in order to complete responsibilities. The ability to maintain confidentiality and good judgment are necessary. The position demands attention to detail, accuracy and organizational skills. This position requires the ability to work under pressure, ability to work independently and arrange work schedule of self and others to meet objectives and deadlines. Must also have good judgment in determining needs of residents and in maintaining resident care delivery in conformance with recognized standards; and is expected to understand and follow all regulatory and corporate policies related to confidentiality of the resident's medical and personal information. Must be able to work within standard policies and procedures. The individual must be dependable, have excellent inter-personal relationship skills, able to establish positive, trusting relationships, flexibility, and the abilities to deal well with others. #Leadership Compensation Pay Range $84,448.00 - $118,833.25 per year Reasonable Pay Estimate A reasonable estimate of the pay range for this position is $84,448.00 - $118,833.25 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity. For full time employees, we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Paid Time Off (PTO) & six paid holidays 403(b) with a 3% employer match Fitness center use at most facilities. Various voluntary benefits: Life, AD&D Tuition assistance and scholarships Employee assistance program Legal services, home/auto insurance, discount purchasing program Pet Insurance For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org. Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.