Look Lab Med Spa is a rapidly growing, multi-state med spa with a clear vision to become a household name in the world of aesthetics.
In just three years, we’ve expanded to 6 locations across 4 states and built a team of 50+ employees, and we’re just getting started.
We’re in a high-growth phase and are looking for driven, high-performing individuals who want to grow with us. We promote heavily from within and are committed to developing future leaders across every level of the organization.
Look Lab is known for delivering elevated, natural results and a luxury-level patient experience. Our team operates with precision, intention, and a commitment to excellence in every detail.
We are seeking a high-performing Patient Concierge who is equal parts hospitality expert, sales professional, and operational powerhouse.
This is a revenue-driving, experience-defining position that directly impacts the success of the clinic.
What You’ll OwnYou will be the first and last impression of Look Lab—and responsible for ensuring every patient experience feels seamless, elevated, and intentional.
You will:
Drive revenue through rebooking, memberships, and skincare recommendations
Maximize provider schedules by ensuring patients are booked correctly and consistently
Create a luxury, personalized experience from arrival to checkout
Confidently guide patient decisions while maintaining warmth and professionalism
Support clinic flow by anticipating needs, staying ahead, and keeping the day organized
Follow up with patients and leads to maintain momentum and retention Capture content (photos/videos) that aligns with our brand aesthetic
Operate with extreme attention to detail in scheduling, invoicing, and patient records
What Winning Looks LikeTop performers in this role:
Naturally influence patient decisions with confidence
Consistently rebook patients before they leave
Identify opportunities to introduce memberships and products
Stay calm, polished, and proactive in a fast-paced environment
Take ownership without needing to be managed
Elevate the energy and professionalism of the entire clinic
Who This Is ForThis role is for someone who:
Thrives in a fast-paced, high-expectation environment
Loves both people AND performance
Is highly organized and detail-oriented
Has strong communication skills and presence
Is coachable, but also a self-starter
Wants to grow into leadership or management over time
Who This Is NOT ForSomeone looking for a slow-paced or purely administrative role
Someone uncomfortable with sales or influencing decisions
Someone who needs constant direction or oversight
Qualifications:
Experience in luxury hospitality, sales, or customer service preferred
Strong organizational and multitasking ability
Comfortable with technology, scheduling systems, and social media
