French/English Customer ServicePort Washington, New York, United States$ 17.00 - 20.00 (US Dollar) French/English Call Center needs 1+ year(s) of experience working in customer service, hospitality or call center environmentHigh school diplomaWork hours: 11:00am 7:15pm & Training is (9am 5pm) for 2 weeks (35 hours a week)1+ year(s) of experience working in customer service, hospitality or call center environmentExcellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voiceStrong verbal and written communication skillsDemonstrated listening and comprehension skills A clear team player with strong interpersonal skillsAbility to maintain composure when dealing with difficult customer situationsExcellent time management skills must be able to prioritize tasks efficientlyStrong PC skills including MS Office; Word and ExcelAbility to navigate information systems and internetPreferred qualifications: Higher education degreePrevious experience using SAPPrevious experience in the optical industry, full knowledge of optical products and a strong command of the industry languageBilingual FrenchFrench/English Call Center duties: Answers incoming calls and processes ordersResolves customer complaints, troubleshoots issues to determine best path for resolutionCorrectly documents customer interactions and tracks call typesMaintains support service levels and upholds Customer Service standardsOwns follow up with customers to resolve inquiries regarding order status, shipping status and stock availabilityTakes inbound phone calls for up-to 90% of assigned shiftPerforms all other duties as assigned
