Bryson specializes in Employee Benefits, Retirement Planning, Property & Casualty, Life Insurance, and Wealth Management Services. We pride ourselves in delivering the Bryson WOW, which is our commitment to service excellence.
Position Purpose & Focus
The Director of Commercial Property & Casualty is responsible for leading, developing, and growing Bryson's Commercial P&C practice. This role provides strategic and operational leadership to the team while ensuring exceptional client service, strong technical execution, consistent processes, and sustainable growth.
The Director will lead and develop a high-performing team, drive accountability, strengthen carrier relationships, oversee department processes and procedures, and ensure effective use of EPIC, Bryson's CRM and agency management system.
Essential Duties and Responsibilities:
Lead, mentor, and develop the Commercial P&C team while fostering accountability, collaboration, ownership, and continuous improvement.
Establish clear expectations, commitments, and performance goals while monitoring progress and providing coaching and support to ensure results.
Conduct regular one-on-ones and team meetings to review priorities, performance, and development.
Partner with leadership on recruiting, onboarding, succession planning, and employee development.
Lead the growth strategy for the Commercial P&C practice, including new business, retention, account rounding, and cross-selling.
Partner with the Director of Producer Growth & Development to identify opportunities, and achieve department revenue and retention goals.
Monitor key performance indicators and hold the team accountable for achieving results.
Partner with executive leadership on strategic initiatives and long-term business planning.
Serve as a senior resource for key and complex commercial clients and support escalated client matters.
Build and maintain strong relationships with clients, carriers, wholesalers, and strategic partners.
Support Account Managers in developing coverage strategies, identifying markets, and negotiating favorable terms.
Oversee key Commercial P&C operational processes, including Certificates of Insurance (COIs), company MVR requirements, carrier appointment paperwork, documentation, tracking, and follow-up, ensuring accuracy, timeliness, and adherence to established procedures.
Partner closely with the VP of Strategic Accounts to ensure continuity of key client relationships, align account strategies, and provide a seamless transition of leadership responsibilities.
Represent Bryson in client, carrier, and industry meetings as appropriate.
Develop, document, and maintain standardized Commercial P&C processes, procedures, workflows, and service standards.
Identify opportunities to improve efficiency, accountability, consistency, and scalability across the department.
Oversee timely and accurate processing of carrier appointment paperwork and related documentation.
Champion effective and consistent use of EPIC across the Commercial P&C team.
Ensure accurate documentation of client activity, renewals, sales opportunities, account information, and team commitments.
Leverage EPIC reporting and technology to improve visibility, accountability, workflow, and department performance.
Support ongoing team training and adoption of EPIC best practices.
Partner with Employee Benefits, Retirement, Wealth Management, Life, and other Bryson teams to identify cross-selling and client relationship opportunities.
Promote collaboration across departments and contribute to company-wide strategic initiatives.
Qualifications, Competencies, Success Factors
Qualifications:
Bachelor's degree in Business, Risk Management, Insurance, or related field preferred.
10+ years of commercial property & casualty insurance experience, with progressive leadership responsibility.
Strong knowledge of commercial insurance products, markets, and brokerage operations.
Proven experience leading, mentoring, and developing insurance professionals.
Demonstrated success in commercial insurance growth, client retention, and relationship management.
Experience with middle-market and complex commercial accounts preferred.
Demonstrated ability to develop and implement effective processes and procedures.
Strong EPIC experience preferred.
Excellent communication, leadership, negotiation, and relationship-building skills.
Strong business judgment with the ability to think strategically while remaining hands-on.
Leadership & Accountability - Sets expectations, develops people, monitors commitments, and drives results.
People Development - Coaches and supports team members while developing future leaders.
Business Development - Drives growth, retention, and relationship expansion.
Client Focus - Builds trusted relationships and consistently delivers value.
Technical Expertise - Demonstrates strong commercial insurance knowledge and sound judgment.
Operational Excellence - Builds efficient, consistent, and scalable processes.
Technology & Process Orientation - Leverages EPIC and technology to improve visibility, accountability, and efficiency.
Strategic Thinking & Collaboration - Connects team execution to broader business objectives and works effectively across the organization.
Success Factors:
Build a high-performing, engaged, and accountable Commercial P&C team.
Drive growth, retention, and profitability within the Commercial P&C practice.
Establish clear commitments and consistently follow through on team performance and results.
Improve client experience and strengthen client, producer, and carrier relationships.
Establish consistent, documented, and scalable processes and procedures.
Drive effective use of EPIC and improve operational visibility and accountability.
Develop future leaders within the Commercial P&C team.
Identify and execute cross-selling opportunities across Bryson.
Contribute to Bryson's broader growth and strategic objectives.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
This is largely a sedentary role Monday-Friday 8am -5pm; however, the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or finger, handle or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance and stoop, kneel, crouch, and crawl. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Compensation is based on person bringing business or book of business with them
