Description:
We are currently recruiting for a Client Relationship Manager (CRM). The candidate can be based near to any of the following locations; San Francisco, Los Angeles, Phoenix, or Portland. The CRM will support a book of business in the West Region.
The Opportunity:
The individual will step into a multi-faceted role that offers the opportunity to have a significant and positive impact on the continued growth of our Public Sector consulting business. The CRM will be a key contributor in the Region.
The Role:
The role of a CRM includes client management, consulting and project management, and new business development. The CRM has the primary relationship accountability for assigned clients, overall servicing responsibility, and client satisfaction. In addition to maintaining positive relationships, the CRM will collaborate with others across Segal to provide clients with a full array of our consulting services.
Key accountabilities include:
Understanding clients' issues, anticipating clients' needs (aka: staying 'ahead of the game'), and navigating the various potential solutions, Establishing rapport and building effective working relationships within client organizations, Providing a high level of creative, innovative and strategic expertise to clients and colleagues around the myriad of issues and emerging developments in the employee health and retirement benefits industry, Collaborating with others at Segal to build and maintain effective and influential client relationships, Leading and/or participating in new business development initiatives targeting existing and prospective clients in the Public Sector market, Leading projects involving large and/or complex, interdisciplinary assignments including resource coordination both within and outside own practice/functional area, geography, and market, Responsible for ensuring all project team members take a client-centric approach to interactions and deliverables, Building consensus around key objectives and motivates/influences behavior that supports achievement of practice/functional area objectives. The CRM guides client service teams and plays a proactive role in mentoring and developing staff, contributing to the overall intellectual and professional development within the teams.
Qualifications
Key Requirements:
The qualified candidate must have: Minimum of 10 + years of experience within an employee benefits consulting and/or related professional services environment involving exposure to retirement or health plan strategies, concepts/approaches, design and implementation, Minimum of an undergraduate degree, Ability to step immediately into a direct client contact role, Strong business acumen and leadership ability, Skill of delivering/presenting complex information into actionable terms that clients will grasp and be able to act upon, Ability to analyze and identify issues to develop solutions, Effective interpersonal and communication (verbal/written) skills, Ability to work collaboratively with a diverse audience of colleagues and clients, and Ability and interest to travel as needed to meet with clients and prospects, Demonstrated success in establishing rapport and building effective relationships with diverse audiences of colleagues and clients, Effective communication skills (oral/written) with ability to positively influence and motivate others, Mentor, support professional and personal development of staff, Effectively identifies and resolves conflicts. About Segal and its Total Rewards Program: Segal is a privately owned, leading North American employee benefit, human resources and investment management consulting firm with over 80 years of history providing trusted advice that improves lives. Clients include public and private corporations, multiemployer trust funds, public sector entities, higher education institutions, institutional advisors, among many others. Segal's total rewards are part of what makes Segal a special place to work. The current salary range for this position is $150,500 to $200,000 plus opportunity for a discretionary performance bonus based on company profitability and employee performance. In addition, Segal offers a comprehensive suite of benefits to include a non-contributory defined benefit pension plan, matching and discretionary contributions to a 401(k) profit sharing plan, medical and prescription benefits including contributions to a health savings account for eligible employees, dental benefits, life insurance, disability insurance, an Employee Assistance Program, wellness benefit reimbursements and rewards, and professional credential and tuition reimbursement. Segal also provides comprehensive paid time off including holidays, vacation days, sick leave, paid family leave and sabbaticals. Join Segal: If your qualifications align closely with what we've described, we encourage you to apply. Your unique background and skills matter because at Segal, we believe that different experiences and perspectives drive innovation and excellence. We're committed to creating a fair and transparent hiring process and all hiring decisions will be merit-driven. If you require accommodations during the interview, please let us know. Thank you for considering Segal. We're excited to learn more about you! Please Apply...Segal is the right size, the right organization and...the right move for you! Please apply now.#LI-HybridJob Field: Consulting - Non-Actuarial Benefits
Job Type: Regular Employee
Organization: West
Schedule: Full-time
Job Level: Experienced Level
Travel: Yes, 25 % of the Time
Employee Status: Regular
