Customer Services Supervisor

Who We Are: Coral Springs Animal Hospital is a state ‑ of ‑ the ‑ art, AAHA ‑ certified facility in South Florida offering primary care, specialty services, and 24/7 emergency care. Our compassionate team collaborates across multiple disciplines—from critical care to surgery, cardiology and rehabilitation—delivering advanced diagnostics and treatments using cutting‑edge equipment. We’re dedicated to fostering a supportive environment where veterinary professionals can grow, feel empowered, and make a meaningful difference in pet lives daily. What You Can Expect to Do As a Customer Services Supervisor, you’ll lead our front desk operations and empower a collaborative team. In this dynamic, hands‑on role, you will guide daily workflows, champion exceptional client experiences, and foster a supportive team culture where your leadership makes a real impact for our patients, clients, and team.

Key Responsibilities: Team Leadership & Talent Development: Recruit, onboard, train, and coach Client Service Representatives, fostering a culture of accountability, professionalism, and teamwork while providing hands‑on support (maintaining a visible presence with at least 60% of working time spent directly supporting team operations). Performance Monitoring & Data Utilization: Monitor phone performance, appointment accuracy, and operational metrics, utilizing data‑driven insights to implement process improvements and drive departmental enhancements. Cross‑Functional Collaboration & Compliance: Partner with other hospital departments to promote smooth workflows, ensure adherence to regulatory standards and internal policies, and support hospital‑wide operational initiatives Financial Administration: Oversee front desk financial transactions—including payment collection, invoicing accuracy, refunds, billing inquiries, and accounts receivable activities like payment plans and collections. Operations & Workflow Management: Oversee daily reception, scheduling, and client communication processes to ensure adherence to service standards, policies, and efficient front desk workflows, including hands‑on shift coverage during staffing shortages. Requirements/Qualifications Previous supervisory/leadership experience in a veterinary hospital (emergency/specialty experience preferred) Ability to multitask and remain composed in a high‑stress environment Strong interpersonal and communication skills Compassionate, dependable, and proactive team player Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)

Why Join Us? Work‑Life Rewards – Competitive wages, generous PTO + floating holidays, full medical/dental/vision coverage, employer‑funded HSA, paid family leave, 401(k) with match, pet care discounts and more! Mentorship and Growth: Benefit from personalized mentorship programs and career advancement opportunities. We support your professional development, providing an environment for growth, regardless of your career goals.

Ideal Location: Located in South Florida, Coral Springs offers sunny weather year‑round and a wide variety of outdoor activities, beautiful beaches, nature, shopping, dining, and a vibrant arts and culture scene. It’s one of the most sought‑after suburban areas, balancing quiet, charming neighborhoods with exciting destinations, events, and activities. Ready to Apply? Join us in supporting exceptional veterinary care through efficient and strategic hospital operations. If you’re passionate about logistics, organization, and playing a vital behind‑the‑scenes role in a fast‑paced medical environment, we’d love to hear from you! Submit your application and cover letter today to join our mission of delivering compassionate, cutting‑edge veterinary care. Coral Springs Animal Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees