Health Education Assistant (Bilingual Spanish)

Job Summary: Health Education Assistants maintain daily operation of the health education center and programs. They provide program support and assistance to the department, internal and external customers. They assist members, physicians, staff, instructors and community members in utilization of health education services, patient resources, and online technology tools.

Essential Responsibilities: Provides excellent customer service that support behavior change, health promotion and organizational priorities. Assesses individual patients needs, consults and recommends appropriate health education resources/services. Manage and process referrals to Health Education and book and register patients to appropriate health education resources and services. Respond to member requests, answer department phone and refer to other services or departments as needed. Conducts basic presentations (non-clinical) on health education member resources. Provides programmatic support for clinical initiatives that support department goals. Maintains daily operation of the Health Education Center(s) and Health Education classes, programs and initiatives. Coordinates Health Education class and program logistics and promotional materials (e.g. conduct reminder calls or secure messages).Support one to one appointments with Educators by booking, rooming, and providing support scheduling and appointment availability by uploading information into KP booking system. Registration and recovery registration of health education classes and one to one appointments. Orders supplies; stock Health Education Centers; track inventory, vendor management. Process sales and class fees, cash handling, inventory management. Document services provided by Health Education using internal KP clinical systems. Assists members in the utilization of Kaiser Permanente member-facing technology tools Patients are active on member facing online tools and utilize telehealth services Educate and orient members on member-facing technology tools (My Doctor Online, online videos, and phone applications) including kp.org registration and taking member photo. Coordinate work of health education volunteers and interns. Ensure all volunteer staff are engaged and support the mission and goals of Health Education department. Performs other related duties as assigned by management.

Basic Qualifications: ExperienceMinimum of one (1) year of full time or two (2) years of part time experience in the last five (5) years in Health Education or a customer/patient service area in a health care setting.

Preferred Qualifications: Bachelors degree preferred in health care related field. Primary Location: California, Napa, Napa Medical Offices Scheduled Weekly Hours: 20 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 01:00 PM Working Hours End: 05:00 PM Job Schedule: Part-time Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: A01|SEIU|United Healthcare Workers West Job Level: Individual Contributor Department: Napa Medical Offices - Health Ed Admin - 0206 Pay Range: $36.06 - $42.99 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: Yes, 25 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.