REQ: : ServiceNow Platform Leadership - Libertyville, IL
Location: Libertyville, IL
Duration:
12+ monthMin 14+ years candidateServiceNow Platform Ownership– Own the day-to-day administration, availability, security, governance, and continual improvement of the ServiceNow platform. ITSM LeadershipServe as the primary technical owner and subject matter expert for the ServiceNow platform across enterprise stakeholders.– Administer and continuously improve Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities. ITOM & CMDB Management– Own CMDB governance, data quality, CI lifecycle, Discovery, Service Mapping, Event Management, and operational visibility to improve service health and reduce MTTR. ITAM & License Management– Manage hardware/software asset lifecycles, software models, entitlements, reclamation, compliance, audits, and optimization. Configuration & Automation– Configure workflows, forms, notifications, roles, access controls, automation, data structures, and platform capabilities to deliver scalable solutions. Integrations & Data Integrity– Design and maintain APIs, MID Server, Import Sets, Integration Hub/Spokes, and integrations with identity, monitoring, procurement, financial, and endpoint systems. Platform Lifecycle & Release Management– Manage environments, upgrades, releases, testing, SDLC controls, and platform changes while ensuring security, compliance, and operational requirements are met. Governance & Roadmap– Support the ServiceNow strategy and roadmap, manage demand and technical debt, prioritize enhancements, and establish standards aligned with ITIL and enterprise architecture. Reporting & Operational Excellence– Develop dashboards, KPIs, and operational reports; monitor platform health and performance; and identify opportunities for automation, cost reduction, and risk mitigation. Stakeholder Partnership & Enablement– Collaborate with business and IT stakeholders, translate requirements into sustainable solutions, and drive adoption through documentation, training, communication, and continual process improvement.
