We are seeking an experienced Benefits Specialist to support a high-volume employee benefits environment across Health & Welfare and Retirement plans. This role will focus heavily on case management, employee support, and resolving benefit-related inquiries accurately and efficiently.
Key Responsibilities:- Manage a high volume of employee benefit cases across Health & Welfare and Retirement plans
- Support medical, dental, vision, 401(k), pension, and deferred compensation inquiries
- Research, track, and resolve benefit cases while escalating complex issues when needed
- Clearly communicate benefit information, processes, and next steps to employees
- Maintain accurate case documentation within HRIS and case management systems
- Partner with HR, Legal, Payroll, and other internal stakeholders
- Help reduce case backlog and improve overall turnaround times
- Identify recurring issues and potential process gaps
Required Experience:- Minimum 5 years of hands-on employee benefits experience
- Experience with Health & Welfare and/or Retirement benefits
- Knowledge of 401(k), pension, and deferred compensation plans preferred
- Experience managing benefit cases in a high-volume environment
- Strong customer service and employee communication skills
- Strong problem-solving, organizational, and time management skills
- Ability to manage multiple priorities with strong attention to detail
- Experience with HRIS and case management tools such as Dovetail or similar systems
- Proficiency in Microsoft Office
