Program Specialist Hiring Unit: University of Hawaii at Manoa, Library Services, Hawaiian and Pacific Collections Department
Location: University of Hawaii at Manoa, Hamilton Library
Duties and Responsibilities:
Facilitates Hawaiian and Pacific Collection circulation and stacks management activities.
Maintains clear, regular communication with librarians and staff to ensure high-quality, consistent services.
Develops and maintains an effective, collegial, service-oriented team environment within the Hawaiian and Pacific Collections Department.
Oversees the recruitment, training, emergency preparation, working supervision, and retention of circulation staff and students, and manages related budgets and timekeeping records.
Hires, trains, schedules, supervises, approves timesheets, corrects and recommends dismissal of student employees as necessary to support all functions of department operations.
Conducts internal training and informational sessions, develops and writes resource materials and internal documentation on established policies and procedures for department students and staff.
Prepares and analyzes basic financial, circulation, statistical reports, including the department student budget.
Apprises and advises the Department Chair of budget and any anticipated budgetary considerations.
Works outside of normal business hours including nights and weekends in alignment with library operations.
Other duties as assigned.
Minimum Qualifications:
Possession of a baccalaureate degree in arts, social science, arts and humanities, science, education, business, Hawaiian Studies, Hawaiian Language, or Pacific Islands Studies or related field and 1 year(s) of progressively responsible professional experience with responsibilities for office administration or customer service; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
Knowledge, Skills and Abilities:
Functional knowledge of principles, practices and techniques in the area of office administration or customer service demonstrated by knowledge, understanding and ability to apply concepts, terminology. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with office administration or customer service. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of office administration or customer service. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals. Demonstrated ability to operate a personal computer, apply word processing and spreadsheet software, and collaborative web applications.
Supplemental Minimum Qualifications:
Ability to work nights and weekends. Ability to manage work priorities and projects, and collaborate effectively within a team environment.
Desirable Qualifications:
Attention to detail and accuracy.
Knowledge of Hawaiian and/or Pacific Islands topics.
Familiarity with Hawaiian language and/or other Pacific Islands languages.
Demonstrated ability and willingness to learn and to take on new challenges.
Familiarity with the University of Hawaii at Manoa Library systems, policies, and procedures.
Considerable working knowledge using Microsoft Office applications and Google Docs.
Considerable working knowledge and demonstrated ability to use databases and/or spreadsheets to prepare reports and analysis to be used by the department to make informed decisions.
Ability to prepare and maintain comprehensive documentation, reports and training materials for circulation and stacks management.
