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Full Time Guymon, OK, US 2 Attachments
Salary Range: $44,460.00 To $44,460.00 Annually
Job Description
Department: Player’s Club
Division: LLC, Wholly owned by The Shawnee Tribe
JobTitle: Player Services Supervisor
employees. Maintain player data base by exercising guest services and increase new enrollments. Communicate and develops close relationships with departmental managers and act asa liaison between guest and thefacility.
Supervision Received: Marketing Manager
Supervision Exercised: Player’s Club Department
Essential Job Functions:
Communicate departmental procedures to promote understanding and compliance by employees to maintain smooth and effective departmentaloperations.
Relate policies to his/her subordinates while ensuring adherence and consistent enforcement.
Ensure adequate staffing for department by interviewing and selecting staff for open positions and arranging for contingency staff in correlation to businessneeds.
Redirect the labor force according to changing activity for each shift to maintain optimum operationallevels.
Analyze new and current member acquisitions through established historical player metrics to exceed new enrollment and increase rated play maximizing facilityprofits.
Resolve customer disputes concerning patron accounts and complementary amenities, based upon specific casino guidelines and the level of ratedplay.
Coordinate the proper resolution of customer dispute, issues, and concerns with related departments and follows through to ensure fair and equitable resolutions areachieved.
Update staff on all upcoming events and casinopromotions.
Coordinate and dispense information to facility and patrons on marketing programs byuse of casino based management systems to results in proper promotional communication to patrons.
Determine patron comps and rewards by analyzing historical rated play to develop initiatives and promotions that will increase patron loyalty and revenue for the facility.
Performs other duties asassigned.
Minimum Qualifications
Education: High School Diploma or GED required
Knowledge, Skills and Abilities:
Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, andpolicies
Must be able to work in fast paced, smoked filled casinoenvironment
Must be able to sit, stand, or walk for prolongedperiods
Requires eye/hand coordination and manual dexterity; requires normalvision/hearing range and basic math skills in order to perform assigned job dutiescorrectly
Must have basic knowledge of Microsoft Office Suite, and casino based facilitysoftware and be able to accuratelytype
Must be able to work varied hours, as needed including weekends andholidays
Must be able to review and comprehend player-tracking screens, reports, and all other necessary information anddocumentation
Ability to network and establish relationship with individual prospective guestsand groups that display and demonstrate potential gamingvalue
Knowledge of MICs and TICsregulations
Ability to work in a smoke-filledenvironment
Ability to work a flexible and irregular schedule including weekends, evenings and holidays
Training and Experience:
Two (2) years of supervisoryexperience
Two (2) years of Marketing experiencerequired
Licenses/Certifications/Other:
Must be able to pass a background check and receive/maintain a license or permit from the Shawnee Tribe Gaming Commission
Must be able to complete pre-employment drug test with a negative result
Attachments (2)
6 Remedying the Effects of Identity Theft - English.pdf
