Quality Assurance Inspector Villatel is seeking a detail-oriented and dependable Quality Assurance Inspector to join our Space Coast team in Melbourne, Florida. The Quality Assurance Inspector plays an important role in ensuring our luxury vacation homes are guest-ready, properly maintained, and consistently meeting Villatel's quality standards. The successful candidate will conduct detailed property inspections, identify and document deficiencies, verify that established houseware and presentation standards are followed, and ensure required housekeeping and maintenance work is completed before guest arrival. This is a hands-on, field-based role ideal for someone with a strong eye for detail who takes pride in identifying issues before they impact the guest experience. The Quality Assurance Inspector will work closely with Operations, Housekeeping, Maintenance, Guest Experience, and outside vendors to ensure each home meets Villatel standards. Position Responsibilities Property Inspections & Guest Readiness Conduct detailed walkthroughs of vacation homes to ensure they are fully prepared and guest-ready prior to arrival. Inspect the overall condition, cleanliness, functionality, and presentation of each home. Verify that Villatel's established houseware, inventory, and property setup guidelines are followed for every home for every arrival. Check furniture, fixtures, appliances, electronics, amenities, doors, locks, lighting, and other property features for proper operation and condition. Identify missing, damaged, broken, or incorrectly placed items. Document inspection findings accurately, including photos when necessary. Immediately communicate urgent concerns that could impact an upcoming guest stay. Quality Control & Follow-UpCommunicate maintenance, housekeeping, or operational needs identified during inspections. Follow up on reported deficiencies to confirm they have been properly corrected. Reinspect homes when necessary to verify completed work meets Villatel standards. Help identify recurring property issues and communicate trends or concerns to leadership. Maintain accurate inspection records and documentation. Vendor & Operational Support Meet vendors and service providers at properties when needed to provide access or oversee scheduled work. Verify that vendor work has been completed correctly and according to the requested scope. Document completed vendor work and report incomplete or unsatisfactory work to the appropriate leader. Coordinate with Maintenance, Housekeeping, Operations, and Guest Experience to resolve property concerns efficiently. Assist with special property projects, quality audits, and operational needs assigned.
Qualifications:
Previous experience in hospitality, vacation rentals, property management, inspections, housekeeping quality assurance, maintenance, or a related field preferred.
Strong attention to detail with the ability to identify issues others may overlook.
Ability to follow detailed inspection checklists, property standards, and established procedures.
Strong organizational and time-management skills.
Ability to manage multiple property inspections and priorities throughout the workday.
Comfortable using a smartphone, tablet, or computer to document inspections, submit photos, and communicate findings.
Strong verbal and written communication skills.
Ability to work independently while also collaborating with multiple departments.
Professional and dependable when interacting with guests, homeowners, vendors, and team members.
Must possess a valid driver's license and meet company driving requirements.
Ability to work a flexible schedule, including weekends and holidays, based on operational and guest arrival needs.
Physical Requirements:
Ability to stand and walk for extended periods while inspecting multiple properties.
Ability to frequently bend, kneel, stoop, reach, and climb stairs.
Ability to lift and carry items weighing up to 3050 pounds when needed.
Ability to move throughout multi-story vacation homes and inspect indoor and outdoor areas.
Ability to work in Florida weather conditions, including heat, humidity, and rain, when traveling between or inspecting exterior areas of properties.
What Success Looks Like:
A successful Quality Assurance Inspector is proactive, thorough, and takes ownership of the details. This individual does not simply identify a problemthey ensure it is communicated to the right team and follow through to confirm it has been resolved. The work performed ensures that when a guest walks through the door, their Villatel home is ready for an exceptional stay. Villatel is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
