Job Description:
The Floating Leasing Consultant’s primary job is to rent apartments, whether it’s to a new prospect or a current resident. The Floating Leasing Consultant will also be responsible for traveling to multiple sites across Maine, Georgia, Tennessee, South Carolina, and North Carolina.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental application and adeposit. Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Inspect and touch up model units. Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents. Maintain lease files per policy and procedure. Accurately record traffic from all sources daily. Convert minimum of 30% total traffic to leases. Follow up with prospective residents including a phone call within 24 hours and a minimum of two additional follow up contacts. Assist with planning and implementation of community marketing plan to generate traffic. Outreach marketing visits on a weekly basis. Maintain leads and contacts. Pick trash up off ground, operate trash compactor when necessary and if called for, carry cleaning supplies nd/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident ready standards. General Office/Administrative Responsibilities: Document all occurrences which need the manager's attention and immediately contact the Area Vice President regarding any emergencies. Record resident service requests accurately and in detail to assist the maintenance team inthe timely completion of all requests. Schedule and inspect apartments for turnkey service. Receive and acknowledge resident notices and prepare files. Assist in lease renewal procedure by: Complete lease renewal printout and submit to manager for approval. Contact each resident by phone prior to 75 days before the end of his or her initial term. Send renewal letters to those residents you are unable to reach by phone. Type new leases and all applicable addendums. Assemble move-in packages. Keep market survey of competitor rates up to date at least monthly and visit competitors three times annually. Keep all filing current. Schedule guest apartment and clubhouse rentals. Operate office alarm system in conjunction with opening and closing the office. Deliver thorough move-in presentation to new residents. Calculate daily rent, prorata charges, late fees, and percentages (multiplication, division, addition and subtraction skills necessary).Complete all URS Properties training in time URS specified.
CUSTOMER SERVICE RESPONSIBILITIES:
Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling. Carry and deliver boxes, flowers, newsletters, correspondence, etc. to residents' apartments. Maintain a complete clean and neat apperance. Personal appearance must be clean and neat at all times, according to URS policy. • Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors withrespect, answering questions in a calm and open manner from coworkers and residents. Respondssensitively to concerns/complaints and exhibits a sense of urgency.
