Job TitleAl Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler-Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan, Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee).Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to create.
Job Responsibilities:- Greet customers promptly with a smile
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms and damage as described by the customer
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish a follow up time (under promise, over deliver)
- Monitor the progress of each vehicle throughout the day, and updating customers appropriately
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Qualifications:- Values – integrity, team player, drive
- Characteristics – results oriented, competitive, optimistic
- Effective communication -- in person, over the phone, via email
- Ability to learn and follow service process
- Ability to learn and utilize service tools/software
- Organizational skills
- Time management skills
- BenefitsHealth: Comprehensive Medical Plan, Dental Plan, & Vision Plan 401K - eligible after one year
- Vacation time, generally ranging from one week up to three weeks per year based on time of employment
- Life Insurance
- Disability - both Short Term and Long Term
- Employee discounts on New and Used vehicles
- Flex Spending available
