Customer Experience Specialist

MILLY is looking for an upbeat Customer Experience Specialist to join our rapidly growing fashion brand! Positive energy, and an optimistic can-do-attitude is a must. This position will report to the Retail Operations Manager. If you are looking for a job to learn the ins and outs of the business side of fashion, this is the position for you! Your job will be an exciting mix of various task including: Promoting excellent customer experience across all channels Manage customer service for MILLYS Direct-to-Consumer division by responding to inquiries via phone, email, live chat and social media in a timely manner. Ensuring all customer communication is logged in appropriate systems. Understanding fashion and having an excellent grasp on the brands product knowledge along with the ability to provide styling advice. Foster a customer-centric culture in keeping with our brand image. Communicate any tech issues, related to the website or affiliated programs, that are identified through customer service channels to the Ecommerce Operations Manager. Help with administrative task related to marketing and e-commerce need by management.