Customer Experience Leader - Insights & CX Strategy

Unum in Chattanooga, TN seeks a Customer Experience (CX) Manager to lead the measurement and insights strategy, driving customer-centric decisions through analytics, research, and actionable recommendations. Partners with business, operational, and digital teams to improve experiences, design surveys, and implement data-driven solutions. The role requires a Bachelor’s degree (Masters preferred) and 5–6+ years delivering CX value, with strong communication to present to senior leaders.