Medical Assistant

Medical AssistantThe Medical Assistant (MA) is a member of the primary care team who provides direct patient care and provider support. The goal is to provide coordinated patient centered clinical support related to visit-level care. The MA facilitates the coordinated planning of office visits via patient and team collaboration, the initial rooming of patients during office visits (including medication reconciliation, risk factor review, and health maintenance review), provider support during office visits, reviews with patient the plan of care, and assists with follow-up as needed. In addition, the MA may also perform in-office testing and clinic services (phlebotomy, EKG, hearing and vision testing, etc.), preparation and maintenance of exam rooms, maintenance of patient records, and other tasks as requested by medical providers. Patient Care Pre-visit chart scrub (EMR): Including, but not limited to referrals, reviewing medications, Immunizations, allergies, future and standing lab orders, health maintenance due, and preventive care needs. Visit prep: procedures/vaccine prep/foot exam. Medication, Immunization, and allergy reconciliation. Rooming the patient may happen in person or remote: Including, but not limited to vitals/medical records/reconciling care everywhere with health history (remote rooming is applicable to MA II and MA III only). Prepare, administer, and document medications and vaccines. Assist with clinical procedures. Review provider recommendations and after visit summary (AVS) with patient. Patient Communication: AVS, Q&A, results. Address to patient encounters via electronic health records. Conduct clinical services: Including, but not limited to EKG, pulse oximetry, hearing & vision testing, collect and/or process lab specimens, spirometer, venipuncture. Schedule patient appointments, coordination of care with appropriate staff (e.g. CHW, PharmD, RNCC, Nutrition) for appointments or tests with specialists. Deliver patient care within HRSA services scope and approved locations, encompassing patient homes, community-based sites, and providing home-based care when necessary and in adherence to defined services and safety protocols. Clinic Operations Care of the clinic, maintain cleanliness. Supply ordering. Room Stocking. Sterile Instrument Processing. Quality Assurance routine tasks (including but not limited to running controls, checking exp. dates, etc.). Skills & Knowledge Critical thinking and problem solving skills. Must have excellent written, verbal, telephone and interpersonal communication skills. Familiarity/experience with client interaction on the telephone. Knowledge of available basic community services. Basic typing skills (such as 30 WPM). Basic personal computer skills and comfort with Microsoft Windows operating system. EHR experience, EPIC experience a plus.