Job Title: Service Desk IITarget Start Date: November 9, 2026
Duration: 4-6 months
Extension/Conversion Potential: Yes, extension possible
Number of Openings: 1Location: Milwaukee, WI
Work Arrangement: Fully Onsite (5 days/week)
Shift Hours:
Monday to Friday, 8-hour shifts. Schedule will fall between 7:00 AM and 5:00 PM CT based on business needs
Rate: $25-29/hour
Job Overview:
We are seeking a customer-focused and adaptable Service Desk Specialist to join our IT operations team. This role is ideal for either an experienced technician ready to hit the ground running or an ambitious entry-level candidate with a strong Service Desk foundation who is eager to learn and grow.
Our team values continuous learning and is fully committed to providing hands-on training for the right candidate—particularly on our internal tools and device imaging processes.1. Device Preparation & Imaging (60%)Execute PC and laptop imaging for new hires and hardware refreshes.
Handle full device setup, software configuration, and deployment activities.
Prepare workstations to ensure seamless out-of-box user experiences.2. Service Desk Support (40%)Assist end-users with initial laptop setups, first-time sign-ins, and onboarding.
Provide tier-1 troubleshooting for VPN connectivity, user account authentication, and login access.
Resolve general customer support requests via phone and ticketing system.
Escalate complex application issues as you expand your technical scope in the role.
Must-Have:
Requirements Service Desk / Help Desk Experience: Proven background in ticket handling, incident management, and direct end-user customer support. PC Hardware Knowledge: Solid familiarity with laptop/desktop hardware configurations and physical troubleshooting. Imaging Familiarity: Basic hands-on experience or general understanding of PC/laptop imaging and device deployment workflows. Preferred (Nice-to-Have) Skills Service Management: Service NowEndpoint Management: Microsoft Configuration Manager (SCCM), Windows PE imaging Identity & Access: Okta (internal training provided), Microsoft 365, VPN & Multi-Factor Authentication (MFA) Virtualization & Systems: Citrix, AWS Connect Day-to-day tickets and requests will primarily involve: First-time laptop logins and domain authenticationVPN connection setup and remote access troubleshooting User credential provisioning and password resets End-user onboarding guidance for newly imaged machines
