Residential Specialist - Maui Safe House - Full time

Position Title: Residential Specialist

Department: Safe House Program – Maui

Status: Non-Exempt

Date: Sept 2024 General Statement The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people. Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination. Unit Mission Statement To provide youth with skills for a healthy life, and instill purpose, hope and vision to youth and their families.

Job Summary: The Residential Specialist for the Safe House program is a full‑time, 40‑hour‑a‑week non‑exempt position. The Residential Specialist performs the essential functions indicated in this job description and is supervised by the Program Manager or Coordinator. During their assigned shift and as directed, the Residential Specialist is responsible for the upkeep of the facility to meet program and licensing standards. The Safe House program at the Maui location provides services to adolescent males, and will provide its residents with a continuum of services and activities while in placement at the Safe House program. The Residential Specialist supports the goals of the Safe House program through the essential functions indicated below. Minimum & Essential Qualifications High school graduate. At least 3 years of experience working with troubled or at‑risk youth; or 3 years of experience working with clients in a residential and/or social service setting; or a combination of both. Valid Hawaii driver’s license. Valid TB clearance & pre‑employment medical clearance. Valid First Aid and CPR certification. DHS/FBI criminal history & CAN cleared. Passes and meets the Salvation Army background clearance requirements and standards as an authorized driver.

Desired Qualifications: Associate’s degree in human services or related field; or two years of college‑level studies in human services and one year of experience working with juveniles; or Bachelor’s degree in human services or related field. Completion of Professional Residential Child Care and Youth Care Certification. Demonstration of other certifications or trainings completed necessary for the position.

Essential Functions: Ensure upkeep of facility to meet program and licensing standards. Report any unmet conditions to the Program Manager. In concert with the Program Manager, schedule group program activities for after‑school, weekends, holidays, and vacation. Ensure proper supervision and monitoring of all client residents at all times during assigned work shift. Ensure completeness of resident files and program files. Maintain consistency in program procedures. Monitor resident service contracts to ensure the resident and family needs are met with all agencies involved during placement. Report to the Program Manager the staff’s training needs. Transport resident to and from school, job, and appointments. Complete required daily reports/consultations on each resident. Monitor phones, visitors, workers, parents and handle emergencies and crisis calls. Aid Program Manager with supervision of Residential Assistants and volunteers. Conduct intake/discharge interviews. Verify new residents’ safety upon arrival and after discharge. Facilitate scheduled house/group meetings, fire drills, and documentation thereof. Serve as a crisis counselor while on duty—on the phone or in person with youth and/or parents. Model appropriate behavior, including communication, decision making, problem solving, discipline, order, organization, cleanliness, respect for property, and work/education. Maintain a professional worker‑resident and staff relationship and boundaries at all times. Support the service plan provision for resident clients developed and established by the Program Manager. Participate in individual, group, and family counseling sessions when appropriate, upon request of the resident, primary worker and family. Maintain all required documentation relating to resident and provide monthly program summary and statistical data to the Program Manager. Participate in public‑information campaigns and assist in representing the agency in the community. Attend meetings, workshops, retreats, conferences, growth groups, etc., as scheduled or required. Handle grocery shopping and menu planning for the Safe House. Supervise residents in meal preparation. Professionally and assertively manage client‑at‑risk behavior problems. Work on all assigned work‑shift rotations, including morning to afternoon, afternoon to evening, evening to early morning, and weekends. All duties are performed in the Safe House facility. Perform any other duties assigned by Administration.

Skills and Personal Qualities: Willingness to accept and implement The Salvation Army philosophy. Good judgment, dependability, independent understanding, firmness, caring organizational skills, high energy level and ability to work under stressful conditions.

Mental Demands: Work under stressful conditions. Interact with others with courtesy and tact. Relate to a wide range of people and situations—including youth, parents, agency workers, police, school personnel, etc. Work within an interdisciplinary team, participate in staff training and growth groups. Manage and prioritize multiple projects in an organized and efficient manner. Respond to crisis situations calmly and effectively. Complete projects on schedule. Maintain confidentiality. Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends. Physical Demands Position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye‑hand coordination; use of vision; driving a vehicle; pushing, pulling, lifting/carrying 25–50 pounds and occasionally more than 50 pounds; traveling by airplane. Provide safe restraints of youth involved in physical confrontation situations. Communication Demands Requires speaking to co‑workers, clients, vendors; written communication to and from co‑workers, clients, and vendors; telephone conversation; responding to written or verbal requests; training/giving verbal and written instructions; receiving instructions; writing/composing documents; reading; visiting/working at other sites; communication via latest technologies. Ability to communicate with people of different cultures/ethnicity. Skills / Technical Knowledge Prioritize multiple work tasks to meet tight deadlines. Equipment Needs Use office equipment such as computers, photocopiers, scanners, calculators, etc. Description Of Work Environment Most work will be indoors at Family Intervention Services. Attendance at trainings, both in Hawaii and on the mainland, may be required. Senior LevelMid‑Senior level Employment TypeFull‑time Job Function Sales and Management IndustriesNon‑profit Organizations Referrals increase your chances of interviewing at The Salvation Army Southern California by 2x.