Customer Quote Support RoleU.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:
In this role, you will be responsible for supporting and managing customer quotes.
Essential Functions:- Validates if the current part number is accurate
- Validates all quoting requirements, creates quote and sends them to the customer
- Receives PO from customer and validates the accuracy
- Research manufacturer/distributor resource areas (websites/literature etc.) for pricing, technical specification, and compatibility. Leverage Solution Architects as appropriate
- Participates in weekly department and customer status meetings
- Work within defined Service Level Agreements (SLA)
- Work with the manufacturer on pricing, cost, and availability
- Create Product Service Renewal quotes (SurePA)
- Handle inquiries and issues
- Act as the primary internal point of contact for our customers in the absence of Account Managers (AMs)
- Work within various vendor /manufacturers quarter and year-end demands
- Work with Denali AMs to input manufactures' deal registration for customer opportunities
- Conduct effective communication with Denali sales and operations personnel
- Meets with assigned Account Managers to discuss an activity, account history, project forecast, and expectations
- Coordinate with and identify Various vendor / manufactures programs, incentives, and bundles to get the best solution for the customer and provide Denali with increased profitability
- Provide quality service to Denali's internal and external customers in all assigned tasks, while upholding Denali Values at all times
- Works on multiple complex high-priority projects and provides timely support to deliver within scope, budget, and timelines
- Work cross-functionally with services operations on non-standard quote requirements (i.e. bundling HW/SW quotes and Services pricing)
Manage intake requirements and program manage large tenders/bids and RFP/RFI/RFQsDemonstrates a positive attitude and willingness to assist sales to win opportunities.
Perform other duties as assigned
Competencies:- Ensures Accountability
- Tech Savvy
- Communicates Effectively
- Values Differences
- Customer Focus
- ResourcefulnessDrives Results
- Plans and Prioritizes
- Decision Quality
Self-Development
Work Environment:
This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.
Physical Demands:
This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.
Required Education and Experience: Bachelor's Degree or years of experience equivalent 3-7 Years of Experience
Qualifications:
Minimum of 3 to 7 years of administrative support or order processing experience Minimum of 3 to 7 years of sales or procurement-related experience Licensing/Certifications are not required; Manufacture Sales Certifications or Sales Acumen Training and Salesforce CRM experience is a plusAAP/EEO Statement:3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
