Sr IT Support Administrator

Description: The IT Support Analyst is the primary on-site technology resource for Baker's Baton Rouge corporate office and the regional offices and job sites in the surrounding area (Mobile and Prairieville). Baker is a Microsoft-centric environment (M365, Intune, SharePoint) with Samsung Knox MDM for the Android fleet, and this role is expected to operate fluently across that stack. The first priority is always the Baton Rouge office: end users on track, proactively supported, and issues resolved before they become disruptions. Beyond that, the role is the local hands-and-eyes for IT Operations during network refreshes, upgrades, and change/release activity, and — on a hybrid basis — a field-level partner to the corporate Endpoint Management resource, contributing real-world insight to Intune and endpoint enhancements. This is a support analyst position, not a leadership role; influence comes from field expertise and reliability, not from managing others. The ideal candidate is proactive, technically well-rounded, and comfortable operating as an embedded extension of the Core corporate IT Operations and IT Services teams rather than in a silo.

Baker manages roughly 2,800 laptops, 2,000 iPads, and 3,500 mobile devices enterprise-wide — this role helps mature the standards and controls behind that fleet through its Intune-focused corporate collaboration (see below), not by owning the fleet alone. Hybrid Corporate Collaboration — Endpoint Management Partner with the corporate Endpoint Management resource on Intune enhancements — configuration profiles, compliance policies, Autopilot, and related improvements. Bring field-level insight from day-to-day support into corporate endpoint decisions — what's working, what's causing friction, and where policy doesn't match real-world use. This is a contributing, non-leadership role in corporate initiatives: input and field expertise, not ownership of the corporate Endpoint Management roadmap. Regional & Job Site Coverage Own IT support for job sites and regional offices in the Louisiana area, per the established area-of-responsibility boundaries. Travel regularly to job sites and regional offices as needed to deliver support and maintain standards. Asset & Inventory Management Maintain accurate, current inventory and asset records in the ITSM/CMDB system for all regionally supported hardware. Right-size spare parts stock — enough to avoid service delays, without carrying excess inventory. Support periodic audits and reconciliation of assets against system of record. Service Management & Collaboration Operate within Baker's ITIL framework for incident, request, change, and asset management. Build and maintain a strong working relationship with the area Vice President and regional business stakeholders. Model a team-player, customer-first approach; contribute to knowledge-sharing so issues are resolved at the root, not repeated. Skills Troubleshooting, Technical support, Imaging, intune, microsoft, mobile device, conference room support, Customer service, network support, phone support Top Skills Details Troubleshooting, Technical support, Imaging, intune, microsoft, mobile device, conference room support Additional Skills &Qualifications 3+ years of progressive IT support experience, including direct end-user desk-side support and exposure to network/infrastructure operations. Hands-on administration experience with Microsoft Intune, including compliance and configuration policy for Windows and iOS/iPadOS devices. Working knowledge of the broader M365 stack (Exchange Online, SharePoint, Teams) at an administrator/support level. Experience with Samsung Knox MDM (or comparable Android enterprise management) for smartphone fleets. ITIL 4 Foundation certification required (or must be obtained within the first 90 days of hire).Demonstrated experience supporting conference room/AV systems, IP telephony, printers/MFPs, and mobile device fleets. Strong asset and inventory management discipline, including spares/stock planning. Proven ability to operate proactively and cross-functionally with a corporate IT team — this is not a stand-alone, silo-based role, and it is not a supervisory or leadership position. Excellent verbal and written communication skills; comfortable interfacing with business stakeholders (e.g., area VP).Ability and willingness to travel regularly to job sites and regional offices in the D.C. area. Comfortable with installing Network gear and cameras in remote locations.

This position is anticipated to close on Sep 30, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.