Client Experience CoordinatorNBS is currently looking for a Client Experience Coordinator. We are interested in finding the right, long-term team member who enjoys working in an organized, efficient manner and seeing projects through to completion. They like having set processes to follow while still looking for opportunities for improvement. The ideal candidate strives to provide the best experience to both their internal and external clients. This role is instrumental in procuring products and services, along with providing strategic coordination between NBS, clients and vendors. Works in conjunction with sales and other disciplines to provide clients with an excellent experience. Interacts daily with clients and vendors collecting and providing information regarding orders. Essential duties and responsibilities may include, but are not limited to, the following: Assist salespeople, vendors, and clients with processing and managing quotes, orders, client inquiries, service calls, freight claims and warranty work. Assist with obtaining audits and labor quotes from project managers and designers. Provide consistent client communication throughout the order process. Participate in project meetings to assist with progress and communication. Assist with scheduling orders to ensure timely deliveries. Update the business system for order acknowledgements, deliveries, invoicing, and final order processing. Process daily client invoicing including auditing invoices to ensure accuracy. Resolve outstanding product and service issues including seeking out assistance from other disciplines while keeping the client informed. Learn and understand all NBS processes as it relates to the CEC role and assist in the continuous improvement effort. Maintain current and accurate client and vendor master information within our business system. Assist with collecting Accounts Receivable including updating collection notes, contacting clients, and working with salespeople. Answer incoming company?wide phone calls as part of a queue. Participate in internal job?related training; including but not limited to, cross?training with other disciplines, technology and software training, and vendor presentations. Do You Have the Experience, Knowledge, and Abilities We're Looking For? Associate degree required, Bachelor's degree preferred Microsoft Office skills including Word and ExcelStrong math aptitude Strong interpersonal skills Ability to work independently Excellent organizational skillsStrong written and verbal communication skillsStrong multi-tasker Critical thinking Positive attitude Willingness to work within a team and to help others learn
