Mad Science of Long Island brings education and entertainment to thousands of children each year through after-school programs, preschool programs, in-class workshops, camps, parties, shows/assemblies, and special events.
Responsibilities:
We are looking for an energetic, organized, motivated, and creative person to assist in the day-to-day operations of the best STEM activities provider on Long Island! The ideal candidate takes enthusiastic ownership of wearing multiple hats including office administrator, brand ambassador, event planner, and teaching. This position also plays a key role in the interview and hiring process, orientation training for new employees, and brand marketing strategies.
Must Be Friendly, assertive and able to work independently.
Self-motivated with exceptional time management skills.
Extremely organized, detailed oriented, and able to focus during hectic and busy times of year.
Able to manage multiple projects simultaneously and switch from one task to another with ease, due to the diversified nature of the position.
Able to work well under pressure with attention to detail.
Comfortable speaking and presenting in front of large and small groups of adults and children alike.
Must Have Excellent phone voice and customer service ability as the front line for all interactions between potential and current clients and the company.
Strong interpersonal skills with the ability to effectively communicate both verbally and in writing.
Skilled with computers, good Microsoft Office skills including Word and Excel. Knowledge & experience with a CRM a plus.
Strong organizational skills, ability to handle multiple tasks and ability to use good judgment in performing conflicting demands and managing priorities.
Ability to uphold a professional and comfortable atmosphere throughout the office and in all aspects of their role.
Own transportation. Office staff at times may play the role of an instructor as needed, so the ability to transport equipment is necessary for this position.
Job Duties:
Answer and direct phone calls, respond to inquiries by text or email.
While answering the telephone, emails and other inquiries during the day it is also their responsibility to maintain the Customer Relationship Manager (CRM) program and all filing systems (physical and digital) within the office.
From time to time, candidate may be given the responsibility for the management and/or supervision of one or more of these areas of business: After School Programs, Summer Camps, Workshops and other special programs.
Maintain collaborative relationships with the schools’ administration, PTAs/PTOs, Public Libraries, Rec. Centers and other agencies as appropriate. Handle relationships with parents as necessary through regular communication.
Maintain flow of paperwork throughout the office.
Confirm new jobs that are starting for the following week.
Maintain reports – provide management with alerts when registration attendance is low.
Assure the quality of programming through job orientation, regular staff supervision, program evaluation, staff training, etc.
Sales Support - answer questions regarding current customer accounts; follow up with sales regarding needed information to ensure contracts are set up accurately and in compliance.
Marketing Support - Develop and maintain social media groups (i.e., Facebook, Instagram); post and maintain content; utilize Constant Contact for all workshop marketing efforts both for e-blasts and registration; create email campaigns.
Coordination – Help organize critical school events, parent coordination, and special projects
Moderate lifting of portable teaching bins may be required (about 30 pounds)
Education and Experience: Requirements 2-3 yrs prior admin or customer service experience
