Client Service Supervisor - Weekend Shift

Essential Job Functions: Supervises the work of a team of client service specialists Directs workflow and monitors workload to ensure client inquiries are addressed promptly Trains new client service staff in support policies and procedures Creates and distributes documented resolutions for common client service issues Provides direct support to assigned accounts and escalated issues Other duties as assigned

Other Skills & Abilities: Quality Focus Problem Solving Resolving Conflict Ability to Multi-task

Physical Requirements: Talking, hearing and using hands to operate computer equipment Vision abilities required by this job include close vision and the ability to adjust focus Job may require extended sitting or standing, use of standard office equipment. Vision abilities required by this job include close vision and the ability to adjust focus Walking within the warehouse and inspecting freight

Education & Experience: High school diploma or GED required Minimum seven years industry experience required Minimum five years supervisory experience required

CERTIFICATIONS AND LICENSES: Professional certification may be required in some areas

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. Company benefits are contingent upon meeting eligibility requirements and plan conditions. Required High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.