Customer Service Representative Receives callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers. Cashiering duties when required. Open repair orders when required. Greets customers and determines the nature of their visit. Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer. Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. Communicates with callers and visitors in a professional, friendly and efficient manner. Obtains basic demographic information about each customer using a computer system, a log sheet or other method established by the dealership. Communicates messages to the appropriate parties in a timely manner. Types memos, correspondence, reports and other documents. Assists customers during the morning and evening rush whenever possible. Assists with clerical duties as required. Maintains privacy of customer information. Maintains a professional attitude with co-workers, customers, vendors. Follows the dress code the company has put in place. Maintains a clean and neat work area. Keeps area free of debris. Follows federal, state and local law as well as company policy about safeguarding all information. Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time. Keeps current with annual HR training along with any other training that might be required for this position.
