Data Analyst, Bureau of Mental HealthThe Bureau of Mental Health's (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health. To accomplish this mission, the Bureau of Mental Health contracts for supportive housing, crisis intervention, mental health treatment, care coordination and psychiatric rehabilitation services. The bureau directly operates the City's court-mandated Assisted Outpatient Treatment (AOT) program, Single Point of Access (SPOA) to mobile treatment and care coordination, and the NYC Supportive Transition and Recovery Team (NYCSTART) for young adults experiencing a first episode psychosis. The bureau also evaluates mental health services and conducts population level surveys and behavioral health care system surveillance to identify gaps care and inform decision making, advocacy and policy. The Office of Research and Evaluation (ORE) support Bureau Leadership and Bureau Offices by providing surveillance, needs assessment research, program evaluation, data system development and maintenance, and program data reporting to support the work of the bureau. Duties will include but not be limited to: Collaborate with program staff and IT to develop and refine data collection instruments and improve data systems and processes. Work with program stakeholders to develop specific and measurable program metrics for operational and performance management. Using SQL, SAS, or R to process, clean, and prepare data for analysis and reporting; data check; document data management procedures (e.g., data dictionaries, business rules); monitor data quality, identify issues, and work with program staff to resolve. Prepare routine reports and presentations of program performance with data graphs/service trends; clearly communicate (oral and written) results of analyses to program staff/leadership and other non-technical audiences. Maintain and update existing dashboards as needed using software such as Power BI; assist in developing new dashboards as needed. Respond quickly and accurately to ad hoc data requests for internal (e.g., Directors, Assistant Commissioners) and external audiences (e.g., public hearings, City Hall).Work with leadership and program stakeholders on interpretation and limitations of data analysis results and provide actionable recommendations. Develop training materials and conduct trainings on updates to the data collection system as needed. Create guidance documents for internal staff and external users detailing updates to the system. Manage multiple projects and collaborate with other research and program staff. Incorporate an equity lens in all aspects of work. Conduct special projects and perform other duties as assigned.
Preferred skills:- Experience processing, cleaning, manipulating, and analyzing large program or administrative datasets using statistical software such as SAS, SQL, and/or R is required.
- Ability to work independently and problem solve.
- Experience in querying, cleaning, and maintaining large relational databases.
- Willingness to be flexible and work as part of a team.
- Experience working with an electronic health, social service, or case management record system such as Maven.
- Experience with data visualization tools such as Power BI, and/or Tableau.
- Excellent written and oral communication skills.
- Experience in quantitative analytical methods.
- Experience with public mental health systems and recovery-oriented practices
- Strong organizational skills.
- Why you should work for us:
- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
Benefits:
City employees are entitled to unmatched benefits such as: a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund. A public sector defined benefit pension plan with steady monthly payments in retirement. A tax-deferred savings program and a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
