Computer-Aided Dispatch (CAD) Administrator Tri-Com Central Dispatch (Tri-Com) located in Kane County, Illinois, is now accepting applications for the position of Computer-Aided Dispatch (CAD) Administrator. This technical position is responsible for managing and maintaining our Computer-Aided Dispatch (CAD) system, ensuring that it operates accurately and reliably to deliver efficient communications and support to police, fire and EMS operations. This is a critical role within our organization that operates with a great deal of independence and personal accountability. If you are skilled in managing and maintaining a CAD system, are technically adept, and want to apply yourself in a way that makes an impact in the lives of others, we invite you to apply. Examples of DutiesUnder limited supervision, the CAD Administrator manages, maintains, and operates all components of Tri-Com's Computer Aided Dispatch (CAD) system hardware and software systems, including interfaces. Responsibilities include, but are not limited to: Performing routine maintenance, data entry, and coordinating updates to the GIS database and map Troubleshooting problems and installing software updates Maintaining the PSAP Management Gateway for the center's 9-1-1 CPE, including agency and agent maintenance, end user screen configuration, layout, ESInet updates and telephone troubleshooting Generating and processing any needed reports as required or requested Performing other duties as assigned Typical Qualifications
Education and Experience:
Must be 21 years of age Associate's degree from an accredited college or university in Computer Science, or a related field; plus, three (3) years' experience and demonstrated knowledge of methods and principles of managing, maintaining, troubleshooting and upgrading a public safety computer aided dispatch system and associated software A minimum of four (4) years of multi-discipline (police, fire & EMS) public safety dispatch experience Any combination of education, training, and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job may be considered. Significant experience in the public sector 9-1-1 environment, specifically with the managing and maintenance of a CAD system is highly desirable. Candidates must have the ability to respond to after-hours inquiries and callbacks when hardware or software issues arise and on-duty staff cannot resolve the issue. Supplemental Information Tri-Com provides 9-1-1 and dispatch services for seven (7) police departments and six (6) fire departments primarily located in Kane County, a far western suburb of Chicago. Tri-Com serves an area of 200 square miles and a population of approximately 225,000 residents. Tri-Com employs an Executive Director, Deputy Director, IT Manager, Training Manager, CAD Administrator, GIS Administrator, Administrative Coordinator, Radio Technician, QA/QI Coordinator, 18 dispatchers and 3 working shift supervisors. Tri-Com is seeking highly skilled, motivated, and qualified candidates for the position of Computer Aided Dispatch (CAD) Administrator. This is a unionized position and part of the collective bargaining agreement between Tri-Com Central Dispatch and The Metropolitan Alliance of Police, Chapter #531. Tri-Com offers a competitive benefit package that includes comprehensive medical insurance, generous paid time off as well as participation in IMRF, the Illinois Municipal Retirement Fund Pension program. The salary for this position is $99,099.35 - $110,110.39 DOQ. To Apply: Email or drop off a resume, cover letter, and three (3) professional references along with a completed Tri-Com application. Applications are available at https://tricom911.org/careers or at our facility, located at 3823 Karl Madsen Drive, St Charles, IL 60175. Applications will be accepted until the position is filled. Resumes without a completed application will not be accepted.
Benefits:
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of 40 hours per week over the course of a year, receive benefits on a pro-rated basis. To learn more details, visit our benefits page.
