Application Support Analyst – Microsoft Dynamics 365
Location: Cincinnati, OH; in office 5 days a week
Compensation:
$100,000- $120,000 base + 10% annual bonus*This role is not open to C2C*About the Opportunity Our client is one of the largest independent branded beverage producers in the U.S. Its household-name brands are sold in grocery stores, mass retailers and warehouse clubs nationwide. The company has nearly $1B in annual sales and more than 1,000 employees across a national network of manufacturing and distribution sites. The company is moving from Microsoft Dynamics AX 2012 to Dynamics 365, and go-live is set for January 2028. They’re hiring an Application Support Analyst to help with the migration and then own day-to-day support of D365. This is not a development role. Development work is outsourced, so this person focuses on users, configuration, data and reporting.
What You’ll Do:- Take part in the AX 2012 to D365 migration, including pulling and validating legacy data from AX 2012Be the main application support resource for 100–120 business users on D365 and connected third-party systems
- Troubleshoot and resolve user issues and error messages, and find the root cause
- Configure D365 to meet business and process needs
- Build reports and pull data for users with SQL, SSRS and Power BISupport XML, SSIS and flat-file integrations
- Work with outsourced development partners on enhancements and fixes
- Help support a 24/7 manufacturing environment (after-hours calls are rare)
- What You Bring2–5 years of experience supporting an ERP system
- Hands-on experience with Microsoft Dynamics 365 Finance & Operations or Supply Chain Management (required)
- Experience with Dynamics AX 2012 R3 (strongly preferred)
- Ability to write SQL queries against Microsoft SQL Server
- Experience with XML, SSIS, SSRS, flat-file integrations and Power BI or a similar reporting tool
- A self-starter who digs into problems and works well with minimal supervision
- Strong written and verbal communication skills, and the ability to work with remote teammates
- Bachelor’s degree in Computer Science, Information Systems or a related field
Nice to Have:- Experience in manufacturing, CPG or food and beverage
- Experience on an ERP implementation, upgrade or migration
- Some exposure to X++ or development (not required)
- Why This RoleA 10% bonus that has paid out at 100% for the past eight years
- You’ll learn D365 from the inside during a live migration
- A small, collaborative IT team where your work reaches the whole business
- A stable, growing company
