Patient Access Services Representative Deliver a Seamless Patient Access Experience At Valley Presbyterian Hospital, our Patient Access team is essential to creating a smooth and welcoming experience for every patient. We're seeking a detail-oriented Patient Access Services Representative to support registration, insurance verification, and financial processes while ensuring accuracy and compliance.
What You'll Do:- Register patients accurately and professionally while ensuring a positive experience
- Conduct patient/guarantor interviews and explain hospital policies and financial responsibilities
- Enter and validate demographic and financial data with a high level of accuracy
- Verify insurance coverage, identify payor sources, and obtain required authorizations
- Collect copays, deductibles, deposits, and payments for services
- Ensure compliance with EMTALA and patient rights requirements
- Complete financial packets and assist with payment arrangements
- Maintain documentation and account notes for follow-upCoordinate patient placement and communicate with clinical teams
- Handle patient inquiries and provide excellent customer service
What You Bring:- 2+ years of experience in healthcare, insurance, or related field
- Knowledge of patient registration, insurance verification, and medical terminology
- Strong communication and customer service skills
- Ability to work independently and in a fast-paced environment
- Strong attention to detail and data accuracy
- Computer proficiency
Requirements:- High school diploma or equivalent
- Ability to obtain LA City Fire Card and CPI/MOAB certification within 30 days
- Preferred Experience in hospital admissions or physician office setting Coursework in medical terminology or patient accounting
