Client Service & Product Support Specialist - Tax and Payroll Services

Overview: In this hybrid role, you deliver high-quality tax service to ADP clients, handling deposits, filings, and inquiries across channels. You act as a trusted advisor to resolve issues and explain product value, while maintaining strong client relationships and ethical standards. You operate in a metrics-driven environment, balancing workload and responding to back-to-back inquiries with empathy and organization. This position offers growth through ongoing training, mentorship, and a collaborative culture that values belonging. Compensation / Benefits Day 1 benefits Company-paid volunteering time off Mentorship and ongoing training Flexible/hybrid work arrangement Employee resource groups Well-being and mental health support ResponsibilitiesBe the Tax Expert: assist with tax deposits and filing and handle inquiries from state and federal agencies Be a Trusted Advisor and Problem Solver: apply broad expertise to resolve issues and provide solutions Build Relationships: engage with clients via phone, email, and chat to exceed expectations Leverage ADP product/services knowledge to address issues and demonstrate product value Turn client input into recommendations for leadership on best practices and training Demonstrate Client Focus by troubleshooting payroll and tax issues promptly and professionally

EmpathyAdaptabilitySelf-motivation Microsoft Office: Outlook, Word, ExcelTax deposits and filing knowledge (Payroll tax context) Ability to interpret and explain product features and solutions