The Application Engineer position exists to provide the highest standard of support to our technical sales efforts with a strong focus on the Hybrid Microgrid (HMG) and advanced power generation markets through customer visits, on-site assistance and remote communications. Keys to providing superior support will be through effective and efficient problem solving, training, installation assistance, commissioning, and validating ComAp provided controls. We strive to support our customers to deliver best in class products, services and continued support.
Responsibilities:- Develop and retain an in-depth functional knowledge for the entire ComAp product portfolio
- Interface with customers to comprehend their technical requirements
- Assist with the product specification, installation, commissioning, and training for ComAp controls to meet customer requirements
- Conduct in-house and on-site training for new and existing customers
- Review wiring diagrams and schematics - CAD experience a plus
- Provide a high level of technical development support though on-site and remote (telephone and e-mail) communications
Serve as a technical subject matter expert for Hybrid Microgrid (HMG) applications, including renewable energy integration, battery energy storage systems (BESS), and advanced power management solutions.
Support customers with the design, configuration, commissioning, and optimization of HMG projects utilizing ComAp control solutions.
Collaborate with Sales and Product Management teams to identify HMG market opportunities and provide technical expertise during customer engagements.
Assist customers in developing solutions that integrate generators, renewable energy sources, battery storage, and utility-grid connections.
Collaborate with the Sales team to prepare project charters, engineering trip reports, change requests and other reports as necessary
Ensure customer satisfaction through the design, specification, installation, operation, and support of ComAp products in accordance with the requirements of the customer and company strategy.
Communicate with cross functional teams to ensure successful and timely completion of customer requirements
Develop application and technical service documentation
Assist in design and development of new and existing products
Must be able to travel 50% of the time
Qualifications:- Bachelor's degree or equivalent experience
- Mechanical or Electrical Engineering related Application Engineering experience
- Experience with microgrid, renewable energy, battery energy storage (BESS), power generation, or power management systems preferred.
- Knowledge of distributed energy resources, power system controls, and grid-connected/off-grid applications is highly desirable.
