Resident Experience Lead — Customer-Centric Rentals

Roofstock is seeking a Resident Experience Manager (RXM) to advocate for residents and oversee the day-to-day journey throughout the lease lifecycle. This role emphasizes a positive, seamless, and responsive living experience through clear communication and timely issue resolution. The RXM will build lasting relationships, de-escalate issues, and coordinate with cross-functional teams, with up to 10% travel.