Job Title: Customer Service /Call centre Duration: 12 Months (Possible extension)
Location: Columbus, IN (47201)
Work Arrangement: Hybrid
Employment Type: Contract
Domain: Manufacturing
Pay Rate: $17–$18/hr W2Application Deadline: October 20, 2026
Job Summary:
We are seeking a customer-focused Digital Customer Support Specialist to provide technical support for Client digital products and service applications. The ideal candidate will have strong communication, troubleshooting, analytical, and problem-solving skills.
Key Responsibilities:
Provide customer support through email, Microsoft Teams, Zoom, and other channels.
Troubleshoot digital application, software, registration, and access-related issues.
Document cases, manage escalations, and coordinate with cross-functional technical teams.
Analyze support metrics, prepare reports, and contribute to continuous improvement.
Assist with user acceptance testing (UAT) and product enhancements.
Key Skills:- Customer Service, Technical Support, Troubleshooting, Salesforce, Data Analysis, Communication, and Problem-Solving.
- EEOC Compliance:
- We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
- DISCLAIMERAI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
