Northstar Loan PartnerNorthstar, powered by Canopy Mortgage, is looking for knowledgeable and experienced Processors to join our rapidly growing team. We are a national lender licensed in 30 states and offer a wide range of mortgage products including FHA, VA, USDA, and state housing assistance products.
Experience Required: Minimum 2 years of experience in mortgage loan processing.
Location:
Remote position
We seek a motivated, detail-oriented Northstar Loan Partner to join our dynamic team. This role combines the responsibilities of a Loan Officer Assistant and Loan Processor, ensuring timely and accurate loan file management while delivering exceptional service to clients and team members.
Responsibilities:
Review and analyze third-party documents including appraisals, titles, homeowner's insurance, and verification of employment.
Process various types of loans including bond/DPA loans, FHA, VA, jumbo, and conventional.
Handle loan processing for multiple states, ensuring compliance with respective regulations.
Quick learner capable of adapting to evolving industry standards and procedures.
Work effectively under pressure and in fast-paced environments.
Self-starter with strong motivation and the ability to work autonomously.
Coachable individual willing to learn and implement feedback for professional growth.
Comfortable with change and able to adjust to new technologies and processes seamlessly.
Proactively communicate with borrowers and loan officers via phone to gather necessary information and provide updates.
Experience with disclosing and balancing with title companies.
Familiarity with agency guidelines and TRID regulations.
Performance Expectations:
Loan File Management: Ensure all loan files are submitted to the Northstar Underwriting department within four business days of receiving the sales contract. Process and manage at least 20 loans per month.
Customer Communication: Contact the customer at the initial handoff to introduce yourself, explain the process, and review initial documentation requirements. Call the customer when conditions are reviewed to explain any outstanding items needed. Follow up each call with a text and email outlining the required items and their due date. Maintaining professional and timely communication ensures clients remain informed and engaged throughout the loan process.
Loan Officer Support: Serve as the primary point of contact for clients, ensuring timely communication and excellent customer service throughout the loan process. Collect, review, and validate borrower documentation for completeness and accuracy. Prepare and submit complete loan files to underwriting, adhering to all compliance standards. Actively manage timelines and proactively communicate deadlines to stakeholders.
Loan Processing: For accuracy and compliance, verify all required documentation, including income, assets, credit, and collateral. Work with underwriters, title companies, and other stakeholders to ensure smooth loan transactions. Address underwriting conditions promptly and keep files progressing efficiently.
Pipeline Reviews: Participate in 3 weekly pipeline review meetings with the Loan Officer team to discuss the status and updates of all active loan files in Pipeline Pro. Ensure the status of each loan file is accurately reflected in the system and that all relevant notes are updated. Collaborate with the Loan Officer team to identify potential issues or roadblocks and resolve them efficiently.
Documentation Updates: Maintain up-to-date records in the LOS system. Document all communication efforts and reasons for any delays in submission. Proactively follow up with borrowers or third parties to resolve issues or collect missing information.
Qualifications:
Minimum of 2 years of experience in mortgage loan processing, underwriting, or as a Loan Officer Assistant.
Proficient in reviewing third-party documents such as appraisals, titles, homeowner's insurance, and verification of employment.
Experience processing bond/DPA loans, FHA, VA, jumbo, and conventional loans.
Knowledgeable about agency guidelines and TRID regulations.
Strong understanding of mortgage loan programs, compliance regulations, and industry best practices.
Ability to handle processing for multiple states.
Excellent communication skills, both verbal and written.
Detail-oriented with strong organizational skills.
Proficient in using mortgage loan processing software and tools.
Exceptional organizational skills with a strong attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Benefits:
Competitive salary based on experience.
Comprehensive benefits package including health, dental, and vision insurance.
Retirement savings plan options.
Opportunities for professional development and advancement.
Dynamic and collaborative work environment.
