Administrative Assistant - Social Work

Social Work Administrative Assistant The Department of Social Work Administrative Assistant provides comprehensive administrative and programmatic support to the Chair of the Department of Social Work and serves as a central point of contact for the department's Bachelor of Social Work (BSW) and Master of Social Work (MSW) programs. The position supports faculty, students, alumni, departmental events, records, communications, and day-to-day operations. The incumbent helps create an organized, responsive, and student-centered departmental environment that supports student progression, faculty effectiveness, alumni engagement, community and agency relationships, and the department's educational mission. Serve as the primary administrative point of contact for the Department of Social Work office. Serve as a welcoming first point of contact for BSW and MSW students and respond to or appropriately route in-person, telephone, and email inquiries. Provide day-to-day administrative support to the Department Chair, including calendar management, correspondence, meeting preparation, document preparation, follow-up, and special projects. Prepare, format, proofread, organize, and distribute departmental correspondence, reports, agendas, presentations, forms, and other materials. Track requests, deadlines, approvals, and action items for the Chair and Department and provide timely follow-up. Coordinate departmental meetings, including faculty meetings, committee meetings, student meetings, and advisory activities. Prepare meeting agendas and materials and record, distribute, and maintain minutes and action items as directed. Assist the Chair and faculty with compiling, organizing, and maintaining documentation needed for departmental assessment, program review, accreditation-related activities, and University reporting. Assist with collecting and organizing program data, student and alumni information, meeting records, event participation, field education documentation, and other materials requested by the Chair or designated faculty. Maintain organized electronic and physical files for departmental policies, procedures, reports, assessment materials, committee records, and program documentation. Support preparation of materials for internal reviews and external visits or reporting processes, as directed by the Chair and faculty. Assist faculty with departmental forms, purchasing, travel documentation, room reservations, event coordination, correspondence, instructional materials, and other administrative processes. Coordinate room reservations, technology needs, catering, materials, signage, and other logistical requirements for approved departmental activities. Maintain and organize faculty files, schedules, office information, and other departmental records as appropriate. Assist with faculty meetings, professional development activities, searches, special projects, and departmental events within the scope of the position. Coordinate the routing of documents requiring review, signatures, or approvals and monitor completion of administrative processes. Supervise student workers when assigned and provide appropriate direction regarding office procedures and customer service. Perform other duties reasonably related to the position and assigned by the Department Chair. Bachelor's degree from an accredited institution and two (2) to three (3) years of progressively responsible administrative, higher education, academic support, or related experience; or an equivalent combination of education and experience consistent with University policy. Experience providing administrative support in a higher education, academic, nonprofit, human services, social service, or similarly complex environment is preferred. Excellent organizational skills and demonstrated ability to manage multiple priorities, deadlines, and confidential information. Excellent verbal, written, interpersonal, and customer-service skills. Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and related productivity tools. Ability to learn and effectively use University systems such as Banner, PAWS, PeopleSoft, etc. Ability to work effectively with students, faculty, administrators, alumni, community partners, and visitors.