Healthcare Emergency Communication Specialist Bring your passion to Texas Health So We Are Better + Together Work Location: Texas Health Dallas, 8200 Walnut Hill Lane Dallas, TX 75231 Work Hours: Full-Time: Rotating Shifts Department Highlights: Paid training. Friendly family-orientated environment.
Qualifications
Here's What You Need: Education
- High School Diploma or Equivalent Required. Experience
- 1 Year experience in emergency communications, emergency management, healthcare operations, public safety communications, security operations center operations, law enforcement communications, military operations, customer service, or related field. Required.
- 6 Months Knowledge of National Incident Management System (NIMS). Preferred.
- 6 Months Security Operations Center monitoring platforms Preferred.
Licenses and Certifications:- Basic Telecommunications Certification other TCOLE related classes 12 Months Required And
- TLETS - Texas Law Enforcement Telecommunication Systems Certification CJIS 90 Days Required And
- NIMS 100,200,700,800 90 Days Required And
- BLS - Basic life support CPR Upon Hire Required Skills
- Must pass pre-employment psychological exam, including CJIS fingerprint screening, drug and alcohol testing.
- Must pass pre-employment physical and drug screen.
- Must accurately type 40 words per minute.
- Must be able to demonstrate multi-tasking abilities.
- Must be able to demonstrate working knowledge of personal computers and electronic equipment.
- Must be able to think clearly and act effectively in emergency situations.
- Must be able to effectively use telephone headset and telephone receiver.
- Must have an ability to maintain professional and courteous communications.
- Must have effective written and oral communication skills.
- Must be able to make sound judgements based on training received.
- Must remain calm and demonstrate ability to effectively respond in stressful and/or high-pressure emergency situations.
- Must interact with public and fellow employees in a tactful and diplomatic manner.
- Must be able to work flexible and rotating shifts to include nights and weekends and holidays.
- Must be able to perform other duties as directed by supervisor.
- Must possess high levels of alertness, attention to detail, and have sense of urgency
- Must be able to follow, practice and utilize General Orders to ensure the safety of officers, hospital staff, patients and visitors.
- Must interact with public, fellow employees, peers, executive, medical staff, department heads and staff in other departments, patients/families, vendors and other customers in a manner that represents Texas Health Resources positively, in a tactful and diplomatic manner.
- Ability to listen/comprehend and articulate over radio transmitters.
- Must complete a personal history statement. May be subject to further written and/or oral pre-assignment test/training.
- Must be able to make sound judgments. Must be able to testify in court if requested.
- Must obtain and maintain required certifications, including Basic Telecommunications Certification, TLETS Certification, CPR, and any applicable TCOLE, CJIS, TCIC, and NCIC requirements.
- Ability to communicate effectively over radio, 2 way and multi-channel, and telephone systems, maintain composure during emergencies, exercise sound judgment, and manage multiple tasks simultaneously in a fast-paced environment.
- Must be willing and able to travel to other Texas Health Resources locations, as needed. What You Will DoEmergency Communications & Incident Management
- Serve as the central communications point for emergency and non-emergency requests for police, security, safety, and organizational support services across Texas Health Resources.
- Receive, assess, prioritize, and coordinate incoming calls for service from employees, patients, visitors, physicians, contractors, and external partners.
- Question callers to determine the nature, location, severity, and priority of incidents and determine appropriate response requirements.
- Coordinate communications during critical incidents, severe weather events, workplace violence incidents, utility disruptions, infrastructure failures, infectious disease events, mass casualty incidents, and other events impacting healthcare operations.
- Initiate, coordinate, and document emergency notifications utilizing approved mass communication, emergency alerting, and stakeholder notification platforms.
- Support Hospital Incident Command System (HICS) activations by facilitating information sharing, resource requests, operational communications, and situational awareness activities.
- Coordinate communications between clinical leadership, operational leadership, emergency management personnel, safety personnel, security personnel, executive leadership, and external response agencies.
- Analyze information from multiple sources and determine appropriate notification, escalation, and response actions in accordance with organizational protocols.
- Maintain accurate incident documentation and support organizational response activities throughout the incident lifecycle.
- Relay critical information and messages between emergency scenes, responding personnel, leadership teams, departments, and external agencies. Enterprise Monitoring & Situational Awareness
- Maintain enterprise situational awareness through continuous monitoring of operational, security, life safety, communications, and emergency management systems.
- Monitor access control systems, video management systems, alarm monitoring platforms, infant protection systems, emergency communication systems, and related technologies.
- Monitor fire, duress, intrusion, panic, and other security and life safety alarm systems to identify emergencies and initiate appropriate response actions.
- Monitor and operate security cameras, video surveillance systems, radio networks, intercom systems, and communications equipment to identify, observe, assess, and respond to incidents and potential threats.
- Assess operational, environmental, and security conditions that may impact patient care, workforce safety, organizational operations, or business continuity.
- Identify, evaluate, document, and escalate emerging threats, hazards, operational disruptions, and critical events.
- Maintain awareness of ongoing incidents, resource deployment, and organizational impacts to ensure appropriate response coordination.
- Assist in access management monitoring by identifying, escalating, and coordinating responses to credential issues, unauthorized access attempts, access control events, and other security system alerts.
- Coordinate information flow and situational updates between affected facilities, departments, leadership, and response partners during significant events. Operations Coordination & Resource Management
- Dispatch Security, Police, Safety, Facilities, Clinical, and other appropriate resources in accordance with established procedures, departmental policies, and operational priorities.
- Determine response requirements and relative priorities of incidents and ensure effective allocation of organizational resources.
- Monitor and maintain unit status, radio traffic, workload activity, and response operations in real time to ensure appropriate coverage and support.
- Track resource status, operational activity, and response effectiveness throughout incident response and recovery efforts.
- Coordinate communications with external law enforcement, emergency management, and criminal justice agencies during emergencies, investigations, warrant confirmations, and information exchanges.
- Coordinate referrals and requests for assistance to appropriate internal departments, external government agencies, social service organizations, utility providers, and community partners as needed.
- Assist internal and external customers by telephone and in person with requests for service, information, incident reporting, and operational support while maintaining a professional and courteous demeanor.
- Operate enterprise communications technologies including computer-aided dispatch systems, multi-channel radio systems, telephones, TTY/TDD equipment, telecommunications systems, and associated software applications.
- Facilitate communication between multiple campuses and regional operations to ensure a consistent and effective response to incidents affecting the enterprise.
- Support continuity of operations by coordinating communication and response activities across multiple facilities and healthcare environments. Information Systems, Documentation & Regulatory Compliance
- Accurately document calls for service, dispatch activity, incident information, notifications, and communications records within Computer-Aided Dispatch (CAD), records management, and associated information systems.
- Enter, update, modify, maintain, and remove information related to criminal justice records, warrants, missing persons, protective orders, stolen property, vehicles, victims, suspects, and related records in accordance with authorized procedures.
- Send, receive, process, verify, and document criminal justice telecommunications messages and information exchanges.
- Respond to authorized requests for criminal justice information, criminal history records, warrant confirmations, and law enforcement database inquiries while maintaining CJIS, TCIC, and NCIC compliance.
- Process, verify, and maintain time-sensitive records while ensuring compliance with applicable federal, state, organizational, and criminal justice standards.
- Search databases, records systems, files, and reference materials to obtain and provide authorized information.
- Enter and maintain incident reports, offenses, arrests, operational records, and supporting documentation within departmental records management and criminal justice information systems.
- Maintain access to, safeguard, and ensure the security and confidentiality of highly sensitive information and materials.
- Maintain proficiency in required communications, criminal justice, regulatory, and information systems certifications and training requirements. Emergency Preparedness, Training & Program Support
- Support emergency preparedness, resilience, and business continuity initiatives through training, documentation, exercises, drills, and operational readiness activities.
- Participate in organizational exercises, emergency preparedness activities, and continuous improvement initiatives as assigned.
- Assist with after-action reviews, corrective action planning, lessons learned documentation, and program improvement efforts.
- Train, mentor, and support communications personnel in dispatch operations, communications procedures, criminal justice information systems, emergency notification processes, and other essential job functions.
- Monitor communications and operational equipment to ensure proper functionality and report maintenance issues to appropriate personnel.
- Adjust and troubleshoot communications and office equipment as necessary to support operational readiness.
- Perform other duties as assigned that are consistent with the scope, purpose, and responsibilities of the position. Additional Perks of Being a Texas Health Employee
Benefits include:
401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more. At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture makes THR a great place to work. Texas Health Corporate Highlights: At Texas Health Resources,
