Senior Manager, Legal Industry Solutions

Blazeo helps law firms respond to, qualify, and convert more prospective clients — through 24/7 live chat, AI chat, Voice AI, human call-center services, appointment setting, and lead automation. A growing share of our customers are consumer-focused law firms across personal injury, criminal defense, family law, immigration, and estate planning. We're looking for someone who has personally run intake, marketing, or client acquisition inside a firm like that — someone who understands what happens from the moment a prospective client calls in, through qualification, consultation, retainer, case opening, and handoff to the legal team. This is not a practicing-attorney role — it's a business, product, and industry-strategy role. Product Strategy & Validation Map the full prospective-client journey — lead response, qualification, consultation, follow-up, retainer, case opening, and case-management handoff Identify problems Blazeo can solve through live chat, AI chat, Voice AI, call-center services, SmartHub, and lead automation Join customer discovery interviews and translate law-firm needs into product requirements Review and validate workflows, intake forms, automation sequences, AI-agent behavior, and dashboards Sales Enablement & Customer Engagement Join select prospect and customer calls as Blazeo's legal-industry expert Help Sales diagnose intake, conversion, staffing, and workflow problems, and build the business case to fix them Help prospects quantify the cost of missed calls, slow response, and low consultation/retainer conversion Support Customer Success with adoption, workflow design, and expansion conversations Industry Research & Market Intelligence Track trends in client-acquisition cost, intake staffing, AI adoption, and case-management technology Maintain competitive intelligence on legal intake, CRM, call-center, and Voice AI providers Build relationships with legal marketers, consultants, and technology partners Thought Leadership & Internal Education Contribute to webinars, case studies, and conference content that position Blazeo as a trusted authority Represent Blazeo at select legal-industry conferences and events Train Product, Sales, Marketing, and Customer Success teams on law-firm terminology, economics, and buyer priorities Build internal playbooks for major consumer legal practice areas What you bring 8+ years in law-firm operations, intake, marketing, client acquisition, practice management, or legal technology — direct experience with consumer-focused firms required A track record owning intake operations, lead conversion, case-opening workflows, or firm-wide performance reporting Familiarity with law-firm CRM/case-management platforms (Clio, Filevine, Litify, Lawmatics, MyCase, or similar) Strong communication skills — equally credible with attorneys, marketers, and product teams Comfort in a fast-moving, cross-functional, entrepreneurial environment Growth path: This role starts below Director level, with a clear track to Director, Legal Industry Solutions as the function — and eventually a dedicated legal back-office team — scales at Blazeo.